--- title: "Activate Webex Go on Device" slug: "activate-webex-go-on-device" tags: ["calltower", "public"] updated: 2026-09-18T13:42:45Z published: 2026-09-18T13:42:45Z canonical: "learn.calltower.com/activate-webex-go-on-device" --- > ## Documentation Index > Fetch the complete documentation index at: https://learn.calltower.com/llms.txt > Use this file to discover all available pages before exploring further. # Activate Webex Go on Device **Last updated:** Aug 7, 2025, 11:23 AM by jchavez@calltower.com Activate Webex Go on your mobile phone Depending on your Webex Go deployment option, you may need to activate Webex Go on your mobile phone. With Webex Go BYOD, you scan the QR code or manually enter the SM-DP address and activation code to add Webex Go on your mobile phone. The codes are for single use only. If an activation code is required, reach out to your administrator. ### Device-specific instructions: **Please use the information provided at this link:** [Activate Webex Go on your mobile phone](https://help.webex.com/en-us/article/qajdar/Activate-Webex-Go-on-your-mobile-phone) Below are instruction for iPhone and Samsung. If you have a Google Pixel, click the link above for instructions. ## Instructions by Device: ### iPhone: - Documentation: [https://help.webex.com/en-us/article/qajdar/Activate-Webex-Go-on-your-mobile-phone#Cisco_Generic_Topic.dita_a4f71550-76bd-4466-bd7a-eef43914b7a6](https://help.webex.com/en-us/article/qajdar/Activate-Webex-Go-on-your-mobile-phone#Cisco_Generic_Topic.dita_a4f71550-76bd-4466-bd7a-eef43914b7a6) - Video: [https://www.youtube.com/watch?v=7lnEQLVOsH4](https://www.youtube.com/watch?v=12vIgqV1dPU) #### Before you begin - Confirm your phone is carrier unlocked, dual SIM compatible, and can support an active eSIM profile. - Webex Go is enabled through eSIM and requires an active eSIM profile on the device to be available. Refer to the supported device models and number of active eSIMs supported by the device. #### Supported iPhone models - iPhone Xr - iPhone Xs - iPhone Xs Max - iPhone SE 2020 - iPhone 11 - iPhone 11 Pro - iPhone 11 Pro Max - iPhone 12 - iPhone 12 Pro Max - iPhone SE 2022 - iPhone 13 - iPhone 13 Pro - iPhone 13 Pro max - iPhone 14 - iPhone 14 Plus - iPhone 14 Pro - iPhone 14 Pro Max **OS/software version required**: iOS 15.4 or later #### Device lock status Only applies to customers in the U.S. 1. Go to **Settings** → **General** → **About** 2. Under **Carrier Lock** you should see **No SIM restrictions**. If you don't see the message, contact: - Your IT administrator (if you are on corporate plan) - Carrier (if you are on a personal plan) #### Scanning the QR code Depending on the language set in your mobile device, the terms **Mobile Data** and **Mobile Plan** may be used in place of **Cellular Data** and **Cellular Plan**. 1. Navigate to **Settings** → **Cellular Data** → **Add Cellular Plan**. 2. Scan the **QR code** included in the activation email. ![](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/464664.jpg?sv=2026-02-06&spr=https&st=2026-11-04T22%3A52%3A13Z&se=2026-11-04T23%3A52%3A13Z&sr=c&sp=r&sig=xaiFEAYCCKNDF6K4KBFPwm%2BCq5rKIy4BHgjN5A1y0tU%3D) 3. Tap **Add Cellular Plan**. ![](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/464665.jpg?sv=2026-02-06&spr=https&st=2026-11-04T22%3A52%3A13Z&se=2026-11-04T23%3A52%3A13Z&sr=c&sp=r&sig=xaiFEAYCCKNDF6K4KBFPwm%2BCq5rKIy4BHgjN5A1y0tU%3D) 4. **Label your plan**: Pick an existing label or create a custom label and click **Continue**. ![](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/464666.jpg?sv=2026-02-06&spr=https&st=2026-11-04T22%3A52%3A13Z&se=2026-11-04T23%3A52%3A13Z&sr=c&sp=r&sig=xaiFEAYCCKNDF6K4KBFPwm%2BCq5rKIy4BHgjN5A1y0tU%3D) 5. **Set your default number**: The default line is used when you call or send a message to someone who isn't in your Contacts application. If selecting Webex as the default line - calls will be captured in the Call Detail Record (CDR) for Webex Calling. Note that your organization security and compliance policies related to Webex Calling will now apply to this number that’s using a mobile plan and eSIM on a personal mobile phone device. Also, Business Texting is currently not available with Webex Go numbers and needs to be enabled separately with Cloud Connect Provider. ![](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/464667.jpg?sv=2026-02-06&spr=https&st=2026-11-04T22%3A52%3A13Z&se=2026-11-04T23%3A52%3A13Z&sr=c&sp=r&sig=xaiFEAYCCKNDF6K4KBFPwm%2BCq5rKIy4BHgjN5A1y0tU%3D) 6. **Set cellular plan for iMessage and FaceTime**: If you are on iOS 13 and later, you can choose which cellular plan you want to use for iMessage and FaceTime. It’s recommended to set it to the existing plan active on your device. ![](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/464668.jpg?sv=2026-02-06&spr=https&st=2026-11-04T22%3A52%3A13Z&se=2026-11-04T23%3A52%3A13Z&sr=c&sp=r&sig=xaiFEAYCCKNDF6K4KBFPwm%2BCq5rKIy4BHgjN5A1y0tU%3D) 7. **Set default line for cellular data**: It’s recommended to set it to the existing plan active on your device. However, turn on **Allow Cellular Data Switching** to access applications when on a call on your business line. ![](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/464669.jpg?sv=2026-02-06&spr=https&st=2026-11-04T22%3A52%3A13Z&se=2026-11-04T23%3A52%3A13Z&sr=c&sp=r&sig=xaiFEAYCCKNDF6K4KBFPwm%2BCq5rKIy4BHgjN5A1y0tU%3D) 8. Webex Go leverages VoLTE mobile network for routing calls. Confirm that the following settings are enabled and restart the mobile phone in order to use the service. - Under **Voice & Data**, ensure **4G or LTE** is selected for data and **VoLTE** is enabled for voice. ![](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/468077.jpg?sv=2026-02-06&spr=https&st=2026-11-04T22%3A52%3A13Z&se=2026-11-04T23%3A52%3A13Z&sr=c&sp=r&sig=xaiFEAYCCKNDF6K4KBFPwm%2BCq5rKIy4BHgjN5A1y0tU%3D) - **Data Roaming** slider is enabled. ![](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/468078.jpg?sv=2026-02-06&spr=https&st=2026-11-04T22%3A52%3A13Z&se=2026-11-04T23%3A52%3A13Z&sr=c&sp=r&sig=xaiFEAYCCKNDF6K4KBFPwm%2BCq5rKIy4BHgjN5A1y0tU%3D) - **Network Selection** slider is set to **Automatic**. ![](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/468079.jpg?sv=2026-02-06&spr=https&st=2026-11-04T22%3A52%3A13Z&se=2026-11-04T23%3A52%3A13Z&sr=c&sp=r&sig=xaiFEAYCCKNDF6K4KBFPwm%2BCq5rKIy4BHgjN5A1y0tU%3D) 9. Restart your mobile phone, once the setup is complete. You should see the **Webex** network in the **Control** center. To open the control center, swipe down from the top-right corner of your iPhone screen. ![](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/464671.jpg?sv=2026-02-06&spr=https&st=2026-11-04T22%3A52%3A13Z&se=2026-11-04T23%3A52%3A13Z&sr=c&sp=r&sig=xaiFEAYCCKNDF6K4KBFPwm%2BCq5rKIy4BHgjN5A1y0tU%3D) #### Manually enter the plan 1. Navigate to **Settings**. 2. Tap either **Cellular** or **Mobile Data**. 3. Tap **Add Cellular Plan**. 4. Tap **Enter Details Manually**, at the bottom of your iPhone screen and enter **SM-DP+address** and **activation code** provided in the email. Follow **step 5** through **step 9** from **Scan the QR Code** procedure to complete the setup. For information on *Using Dual SIM with an eSIM*, refer to [**https://support.apple.com/en-us/HT209044**](https://support.apple.com/en-us/HT209044). ### Samsung Galaxy - Documentation: [https://help.webex.com/en-us/article/qajdar/Activate-Webex-Go-on-your-mobile-phone#Cisco_Generic_Topic.dita_68946b79-de81-4a30-890d-46e07c95ff46](https://help.webex.com/en-us/article/qajdar/Activate-Webex-Go-on-your-mobile-phone#Cisco_Generic_Topic.dita_68946b79-de81-4a30-890d-46e07c95ff46) - Video: [https://www.youtube.com/watch?v=R22PCo2G1pY&feature=youtu.be](https://www.youtube.com/watch?v=R22PCo2G1pY&feature=youtu.be) #### Before you begin - Confirm your phone is carrier unlocked, dual SIM compatible, and can support an active eSIM profile. Device lock policies apply only in the U.S. - Webex Go is enabled through eSIM and requires an active eSIM profile on the device to be available. Refer to the supported device models and number of active eSIMs supported by the device. - Sign-out of the Webex application on your mobile phone to configure the calling mode settings. - Make sure you have an active Wi-Fi network. #### Supported Samsung models - Galaxy S20 FE 5G - Galaxy S21 5G - Galaxy S21 + 5G - Galaxy S22 - Galaxy S22+ - Galaxy S22 Ultra - Galaxy S23 - Galaxy S23+ - Galaxy S23 Ultra - Galaxy XCover 6 Pro - Galaxy Z Flip4 **OS/software version required**: 13 One Ui 5.1 or later #### Device lock status Only applies to customers in the U.S. - If you are on a corporate plan, work with your IT admin to get your device unlocked. - If you are on a personal plan, contact your service provider. Links to IMEI tools offered by service providers: - **Verizon:** [**https://www.verizon.com/sales/byod/devicedetails/imei.html**](https://www.verizon.com/sales/byod/devicedetails/imei.html) - **AT&T:** [**https://www.att.com/deviceunlock/status**](https://www.att.com/deviceunlock/status) - **T-Mobile:** [**https://www.t-mobile.com/resources/bring-your-own-phone**](https://www.t-mobile.com/resources/bring-your-own-phone) #### Scanning the QR code 1. Navigate to **Settings** → **Connections** → **SIM card manager**. 2. Tap **Add mobile plan** and select **Scan carrier QR code**. ![](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/465282.jpg?sv=2026-02-06&spr=https&st=2026-11-04T22%3A52%3A13Z&se=2026-11-04T23%3A52%3A13Z&sr=c&sp=r&sig=xaiFEAYCCKNDF6K4KBFPwm%2BCq5rKIy4BHgjN5A1y0tU%3D) 3. Scan the QR code sent through email. 4. Select **Add plan to phone** if the message **Add this plan to a new mobile network** is displayed. ![](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/465278.jpg?sv=2026-02-06&spr=https&st=2026-11-04T22%3A52%3A13Z&se=2026-11-04T23%3A52%3A13Z&sr=c&sp=r&sig=xaiFEAYCCKNDF6K4KBFPwm%2BCq5rKIy4BHgjN5A1y0tU%3D) 5. Click **Confirm** in the next screen and the plan is added to your device ![](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/465279.jpg?sv=2026-02-06&spr=https&st=2026-11-04T22%3A52%3A13Z&se=2026-11-04T23%3A52%3A13Z&sr=c&sp=r&sig=xaiFEAYCCKNDF6K4KBFPwm%2BCq5rKIy4BHgjN5A1y0tU%3D) 6. Click **Allow** when prompted to allow secondary SIM to use data during calls. ![](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/465281.jpg?sv=2026-02-06&spr=https&st=2026-11-04T22%3A52%3A13Z&se=2026-11-04T23%3A52%3A13Z&sr=c&sp=r&sig=xaiFEAYCCKNDF6K4KBFPwm%2BCq5rKIy4BHgjN5A1y0tU%3D) 7. **Set the preferred SIM**: The preferred SIM is the default cellular plan used for calls, texts, and data. - If selecting Webex as primary SIM – calls are recorded. Note that your organization security and compliance policies apply for calls going over the business cellular plan. Also, texting isn’t currently available with your business plan. ![](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/465280.jpg?sv=2026-02-06&spr=https&st=2026-11-04T22%3A52%3A13Z&se=2026-11-04T23%3A52%3A13Z&sr=c&sp=r&sig=xaiFEAYCCKNDF6K4KBFPwm%2BCq5rKIy4BHgjN5A1y0tU%3D) #### Manually add the plan If you have problems with the QR code, manually add the plan by entering the network provider code in the email. Webex is a suite of online meeting, web conferencing, and video conferencing applications developed by Cisco.