---
title: "Cisco 79XX - iDivert"
slug: "cisco-79xx-idivert"
tags: ["calltower", "public"]
updated: 2026-09-18T14:44:28Z
published: 2026-09-18T14:44:28Z
canonical: "learn.calltower.com/cisco-79xx-idivert"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cisco 79XX - iDivert

#### Goal

Provide instructions on how to use the iDivert button and what its function is.

## Resolution/Steps

Whether you’re off the phone or currently speaking to someone, if you receive a call and are unable to answer the call you have a couple of options:

- Allow it to ring until the caller reaches your voicemail.
- Select the iDivert soft key, which will send the incoming caller to your voicemail as soon as the soft key is selected.

![clipboard_eb6ffaf0398eac73290e6a1b3c8ade44a.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_eb6ffaf0398eac73290e6a1b3c8ade44a.png?sv=2026-02-06&spr=https&st=2026-11-04T21%3A36%3A57Z&se=2026-11-04T22%3A36%3A57Z&sr=c&sp=r&sig=EQyvlZJ6WSB1lWF5Hb4SYTD7h2U7u7U7dhvnSpptvho%3D)

#### Additional Information

The "iDivert" button will only appear while a call is incoming.

### Common Issues/Related Articles

Factory Reset:

- 7940 and 7960: [{{ glossary.UC}}.solutions/Cisco/002Phones/79XX_Series/Cisco_-_Phone%3A_7940_and_7960_Factory_Reset_Procedure">Cisco - Phone: 7940 and 7960 Factory Reset Procedure](/v1/docs/cisco-79xx-7940-and-7960-factory-reset-procedure)
- 7920: [Cisco - Phone: 7920 Factory Reset Procedure](/v1/docs/cisco-79xx-factory-reset-procedure)
- 7942 and 7962: Cisco - Phone: 7942 and 7962 Factory Reset Procedure
- 7945, 7965, and 7975: [Cisco - Phone: 7945, 7965, 7975 Factory Reset Procedure](/v1/docs/cisco-79xx-7945-7965-7975-factory-reset-procedure)
- 7921: [Cisco - Phone: 7921 Factory Reset Procedure](/v1/docs/cisco-79xx-7921-factory-reset-procedure)
- 7925: [Cisco - Phone: 7925 Factory Reset Procedure](/v1/docs/cisco-79xx-7925-factory-reset-procedure)

79XX Features:

- [Cisco - Phone: Overview - 79XX Series](/v1/docs/cisco-79xx-series-overview)
- [Cisco - Phone: Pickup - 79XX Series](/v1/docs/cisco-79xx-call-pickup)
- [Cisco - Phone: Extension Mobility - 79XX Series](/v1/docs/cisco-79xx-extension-mobility)
- [Cisco - Phone: Joining Calls - 79XX Series](/v1/docs/cisco-79xx-joining-calls)
- [Cisco - Phone: Receiving Calls - 79XX Series](/v1/docs/cisco-79xx-receiving-calls)
- [Cisco - Phone: Call Park - 79XX Series](/v1/docs/cisco-79xx-call-park)
- [Cisco - Phone: Speed Dials - 79XX Series](/v1/docs/cisco-79xx-speed-dials)
- [Cisco - Phone: Transferring a Call - 79XX Series](/v1/docs/cisco-79xx-transferring-a-call)
- [Cisco - Phone: Do Not Disturb (DND) - 79XX Series](/v1/docs/cisco-79xx-do-not-disturb)
- [Cisco - Phone: Answering Additional Calls - 79XX Series](/v1/docs/cisco-79xx-answering-additional-calls)
- [Cisco - Phone: Cisco Function Directories - 79XX Series](/v1/docs/cisco-79xx-function-directories)
- [Cisco - Phone: Switching Between Calls - 79XX Series](/v1/docs/cisco-79xx-switching-between-calls)
- [Cisco - Phone: Cisco Function Settings - 79XX Series](/v1/docs/cisco-79xx-function-settings)
- [Cisco - Phone: Cisco Function Buttons - 79XX Series](/v1/docs/cisco-79xx-function-buttons)
- [Cisco - Phone: Returning to Initial Call - 79XX Series](/v1/docs/cisco-79xx-returning-to-initial-call)
- [Cisco - Phone: Placing a Call on Hold - 79XX Series](/v1/docs/cisco-79xx-placing-a-call-on-hold)
- [Cisco - Phone: Meet Me Conference Call - 79XX Series](/v1/docs/cisco-79xx-meet-me-conference-call)
- [Cisco - Phone: Cisco Call Forwarding All - 79XX Series](/v1/docs/cisco-79xx-call-forwarding)
- [Cisco - Phone: Placing a Call - Internal, External, 911 or 411 - 79XX Series](/v1/docs/cisco-79xx-placing-a-call)