---
title: "Cisco 79XX - Returning to Initial Call"
slug: "cisco-79xx-returning-to-initial-call"
tags: ["calltower", "public"]
updated: 2026-09-18T14:42:18Z
published: 2026-09-18T14:42:18Z
canonical: "learn.calltower.com/cisco-79xx-returning-to-initial-call"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cisco 79XX - Returning to Initial Call

#### Goal

The purpose of this article is to provide instructions on how to return to an initial call on a Cisco 79XX phone.

**Case Disposition:**

**Case Record Type:** Support Standard

**Type:** Problem

**Product:** Cisco

**SubProduct:** Hardware

**Issue:** 79xx

**Sub Issue:** Config/Settings

**Other Issue:** Returning to Initial Call

**Priority:** Priority 4

**Severity:** Low

**Department:** Support

## Resolution/Steps

Once having answered the second call you can return to the original call.

### Returning to Initial Call Steps:

1. You may want to disconnect this call and continue your conversation with caller 1.
2. To do so, select the End Call soft key to disconnect call 2.

![cisco_returningcall1_419x511.jpg](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/cisco_returningcall1_419x511.jpg?sv=2026-02-06&spr=https&st=2026-11-04T21%3A36%3A59Z&se=2026-11-04T22%3A36%3A59Z&sr=c&sp=r&sig=SsyCMZSoFPtkbooH7LB60CIPIo4KDpxD3aeOMZL0FBE%3D)
3. Call 1 will now be highlighted allowing you to select the Resume soft key.

![cisco_returningcall2_423x516.jpg](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/cisco_returningcall2_423x516.jpg?sv=2026-02-06&spr=https&st=2026-11-04T21%3A36%3A59Z&se=2026-11-04T22%3A36%3A59Z&sr=c&sp=r&sig=SsyCMZSoFPtkbooH7LB60CIPIo4KDpxD3aeOMZL0FBE%3D)

### Common Issues/Related Articles

Factory Reset:

- 7940 and 7960: [{{ glossary.UC}}.solutions/Cisco/002Phones/79XX_Series/Cisco_-_Phone%3A_7940_and_7960_Factory_Reset_Procedure">Cisco - Phone: 7940 and 7960 Factory Reset Procedure](/v1/docs/cisco-79xx-7940-and-7960-factory-reset-procedure)
- 7920: [Cisco - Phone: 7920 Factory Reset Procedure](/v1/docs/cisco-79xx-factory-reset-procedure)
- 7942 and 7962: Cisco - Phone: 7942 and 7962 Factory Reset Procedure
- 7945, 7965, and 7975: [Cisco - Phone: 7945, 7965, 7975 Factory Reset Procedure](/v1/docs/cisco-79xx-7945-7965-7975-factory-reset-procedure)
- 7921: [Cisco - Phone: 7921 Factory Reset Procedure](/v1/docs/cisco-79xx-7921-factory-reset-procedure)
- 7925: [Cisco - Phone: 7925 Factory Reset Procedure](/v1/docs/cisco-79xx-7925-factory-reset-procedure)

79XX Features:

- [Cisco - Phone: Overview - 79XX Series](/v1/docs/cisco-79xx-series-overview)
- [Cisco - Phone: iDivert - 79XX Series](/v1/docs/cisco-79xx-idivert)
- [Cisco - Phone: Pickup - 79XX Series](/v1/docs/cisco-79xx-call-pickup)
- [Cisco - Phone: Extension Mobility - 79XX Series](/v1/docs/cisco-79xx-extension-mobility)
- [Cisco - Phone: Joining Calls - 79XX Series](/v1/docs/cisco-79xx-joining-calls)
- [Cisco - Phone: Receiving Calls - 79XX Series](/v1/docs/cisco-79xx-receiving-calls)
- [Cisco - Phone: Call Park - 79XX Series](/v1/docs/cisco-79xx-call-park)
- [Cisco - Phone: Speed Dials - 79XX Series](/v1/docs/cisco-79xx-speed-dials)
- [Cisco - Phone: Transferring a Call - 79XX Series](/v1/docs/cisco-79xx-transferring-a-call)
- [Cisco - Phone: Do Not Disturb (DND) - 79XX Series](/v1/docs/cisco-79xx-do-not-disturb)
- [Cisco - Phone: Answering Additional Calls - 79XX Series](/v1/docs/cisco-79xx-answering-additional-calls)
- [Cisco - Phone: Cisco Function Directories - 79XX Series](/v1/docs/cisco-79xx-function-directories)
- [Cisco - Phone: Switching Between Calls - 79XX Series](/v1/docs/cisco-79xx-switching-between-calls)
- [Cisco - Phone: Cisco Function Settings - 79XX Series](/v1/docs/cisco-79xx-function-settings)
- [Cisco - Phone: Cisco Function Buttons - 79XX Series](/v1/docs/cisco-79xx-function-buttons)
- [Cisco - Phone: Placing a Call on Hold - 79XX Series](/v1/docs/cisco-79xx-placing-a-call-on-hold)
- [Cisco - Phone: Call Forwarding an Incoming Call - 79XX Series](/v1/docs/cisco-79xx-call-forwarding-an-incoming-call)
- [Cisco - Phone: Meet Me Conference Call - 79XX Series](/v1/docs/cisco-79xx-meet-me-conference-call)
- [Cisco - Phone: Cisco Call Forwarding All - 79XX Series](/v1/docs/cisco-79xx-call-forwarding)
- [Cisco - Phone: Placing a Call - Internal, External, 911 or 411 - 79XX Series](/v1/docs/cisco-79xx-placing-a-call)