---
title: "Cisco - Configuring Call Forward No Answer in the Admin Portal"
slug: "cisco-configuring-call-forward-no-answer-in-the-admin-portal"
tags: ["calltower", "public"]
updated: 2026-09-18T16:07:18Z
published: 2026-09-18T16:07:18Z
canonical: "learn.calltower.com/cisco-configuring-call-forward-no-answer-in-the-admin-portal"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cisco - Configuring Call Forward No Answer in the Admin Portal

Instructions

1. Log into the Admin Portal, navigate to the "Phones" tab and select the intended phone.
2. Once a phone is selected navigate to Line Properties.
3. Highlight the line you want to modify and then go to option 2 Line forwarding. NOTE: This is set to go to voicemail by default. Click the "Voicemail" checkbox so that it forwards to the information you insert.
4. In the "Forward No Answer" field enter either the 4 digit extension or 10 digit number you want the number to forward to and press save.

> [!NOTE]
> NOTE:
> 
> You will need to enter your dial out prefix as well. In this example we've used 81.