---
title: "Cisco Connect Admin - Add A Virtual Phone"
slug: "cisco-connect-admin-add-a-virtual-phone"
tags: ["calltower", "public"]
updated: 2026-09-18T16:25:36Z
published: 2026-09-18T16:25:36Z
canonical: "learn.calltower.com/cisco-connect-admin-add-a-virtual-phone"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cisco Connect Admin - Add A Virtual Phone

## Cisco - Add a Virtual Phone

Virtual phones are for users that do not have a physical phone assigned to them. This can enable a user to manage DID Forwarding through the User Portal or use Extension Mobility.

When choosing the for your virtual phone select the following options:

- Device Type: Cisco Phone
- Device Model: Cisco 8811
- Device Template: Choose the amount of lines you need. (Will be charged for each line added here.)
- MAC Address: BDxxxxxxxxxx (Replace the Xs with your 10 digit number. E.g. BD8003475444)
- Location: Select the same location as the user to be assigned the virtual phone.

![VirtualPhoneConfiguration.PNG](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/VirtualPhoneConfiguration.PNG?sv=2026-02-06&spr=https&st=2026-11-04T20%3A23%3A29Z&se=2026-11-04T21%3A23%3A29Z&sr=c&sp=r&sig=psy8BdWVI8mv5bukSydSzWxkQM8wMsbr9p9Xx5F4ViU%3D)

For detailed information on adding a phone, see below article: [Connect Admin Portal: Add phone/device to Cisco user](/v1/docs/cisco-connect-admin-add-phone-to-user)

Direct Inward Dialing (DID) is a telecommunication service that allows a phone number to be assigned to a specific phone line within a private branch exchange (PBX), enabling direct calls to that line without going through a receptionist.