---
title: "Cisco Connect Admin - Add User Phone"
slug: "cisco-connect-admin-add-user-phone"
tags: ["calltower", "public"]
updated: 2026-09-18T16:23:17Z
published: 2026-09-18T16:23:17Z
canonical: "learn.calltower.com/cisco-connect-admin-add-user-phone"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cisco Connect Admin - Add User Phone

1. Navigate to the Phones Tab and then click the + symbol to add a new phone.
2. The **Add Phone Wizard** will appear on the right side of the screen with a list of phones on the left. Select the **User Phone** as the Purpose. Enter the remaining information:
  1. **Device Type** drop-down
  2. **Device Model** drop-down
  3. **Device Template** drop-down
  4. **Mac Address** field
  5. **Location** drop-down
  6. **Select User** drop-down

> [!NOTE]
> Note:
> 
> If this is the user’s first phone – the user’s DID will be used as the 911 DID. If it is not their first phone, a 911 DID will need to be selected from the drop-down of available numbers.

Direct Inward Dialing (DID) is a telecommunication service that allows a phone number to be assigned to a specific phone line within a private branch exchange (PBX), enabling direct calls to that line without going through a receptionist.