---
title: "Cisco Connect Admin - Call Forward For A User"
slug: "cisco-connect-admin-call-forward-for-a-user"
tags: ["calltower", "public"]
updated: 2026-09-18T15:33:29Z
published: 2026-09-18T15:33:29Z
canonical: "learn.calltower.com/cisco-connect-admin-call-forward-for-a-user"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cisco Connect Admin - Call Forward For A User

## Instructions

Call Forwarding – Phone Services

Forwarding a user’s lines are done in the Users tab.

1. Select the particular user to manage their phones.
2. Click on the arrow on ![hamburger menu.jpg](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/hamburger_menu(3).jpg?sv=2026-02-06&spr=https&st=2026-11-04T22%3A53%3A33Z&se=2026-11-04T23%3A53%3A33Z&sr=c&sp=r&sig=jWM%2FRYSpM%2FWJBZ8ZbYjI3uX9SKtr7tlZQU8r4SlOuR0%3D) and select Phones and then Call Forwarding.

![2018-05-29_11-22-57.jpg](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/2018-05-29_11-22-57.jpg?sv=2026-02-06&spr=https&st=2026-11-04T22%3A53%3A33Z&se=2026-11-04T23%3A53%3A33Z&sr=c&sp=r&sig=jWM%2FRYSpM%2FWJBZ8ZbYjI3uX9SKtr7tlZQU8r4SlOuR0%3D)
3. The Call Forwarding screen will be presented on the screen.
4. Select the extension to be forwarded and enter the number or check the check box for voicemail.

> [!NOTE]
> Note:
> 
> if you add in a outside number make sure to add your dial out digit before the area code and phone number for example: 815555555555
5. Once the entry is complete, click the Save button to keep the changes or click Cancel to close without saving.

![2018-05-29_11-25-49.jpg](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/2018-05-29_11-25-49.jpg?sv=2026-02-06&spr=https&st=2026-11-04T22%3A53%3A33Z&se=2026-11-04T23%3A53%3A33Z&sr=c&sp=r&sig=jWM%2FRYSpM%2FWJBZ8ZbYjI3uX9SKtr7tlZQU8r4SlOuR0%3D)

## Example Video

Video has no audio