---
title: "Cisco Connect Admin - Change User's DID"
slug: "cisco-connect-admin-change-user-s-did"
tags: ["calltower", "public"]
updated: 2026-09-18T15:30:52Z
published: 2026-09-18T15:30:52Z
canonical: "learn.calltower.com/cisco-connect-admin-change-user-s-did"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cisco Connect Admin - Change User's DID

## Goal

This article will go through the steps necessary to change the DID of a Cisco user in Connect.

#### Case Disposition:

**Case Record Type:** MACD

**Type:** AMC (Add, Move, Change)

**Product:** Cisco

**SubProduct:** Voice

**Issue:** Provisioning

**Sub Issue:** Move/Change User/Service/Hardware

**Other Issue:** Change DID

**Priority:** Standard

**Department:** Support

### Resolution/Steps:

**Step #1**

Log in to the connect admin portal.

Navigate to the correct OU

On the "Users Tab" search for the user who's DID you wish to alter

**Step #2**

Once you have the correct user selected, click on the hamburger menu "**≡**" and highlight User Settings then click on Properties.

Then browse to and select option 3 "Phone".

Here you will see the current users number in the "IP Phone" option.

![IP Phone.jpg](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/IP_Phone.jpg?sv=2026-02-06&spr=https&st=2026-11-04T21%3A36%3A58Z&se=2026-11-04T22%3A36%3A58Z&sr=c&sp=r&sig=cmb94SWlVjahxnVLatX4mlA65DF7K%2BuS%2BBlrX9%2Ffj24%3D)

If you click on the number it will show you available options to change it to. Select the desired DID then hit save. Once the event has finished processing, refresh the page and you will see the new DID attached to the user.

> [!NOTE]
> Note:
> 
> It will only show Available DID's in the same location as the user with a PH type.

> [!NOTE]
> Note:
> 
> The user's EXT will also change as the EXT's are tied to the DID, not the user.

Direct Inward Dialing (DID) is a telecommunication service that allows a phone number to be assigned to a specific phone line within a private branch exchange (PBX), enabling direct calls to that line without going through a receptionist.