---
title: "Cisco Connect Admin - Configure Voicecube Voicemail Group"
slug: "cisco-connect-admin-configure-voicecube-voicemail-group"
tags: ["calltower", "public"]
updated: 2026-09-18T13:37:42Z
published: 2026-09-18T13:37:42Z
canonical: "learn.calltower.com/cisco-connect-admin-configure-voicecube-voicemail-group"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cisco Connect Admin - Configure Voicecube Voicemail Group

## Prerequisites

- MPOC access to Admin Portal
- Account must be enabled for Voicecube (groups work for both Cisco and Lync OUs)
- account must be enabled for CTVMAIL.
- One DID configured as a Primary Voicemail pilot number.
- One DID required for each Voicemail Group

## Verify Services

**SUPPORT NOTES**

1. Confirm Hosted Voicecube services are enabled
2. Ctvmail Service:CT Hosted Vmail
3. If services do not show in the list, escalate to DEV to have the resources added.

## Create Voicemail Group

Select Groups Tab from the navigation menu

1. Select Add:
2. Complete form
3. Group name (don’t enter the @ sign).
4. Doman:select from drop down list
5. Description:short description for the group.This will show in the To address in the Voicemail Email
6. Vmail service:select DID for group
7. Select ‘Save’.

![rtaImage-2.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/rtaImage-2(1).png?sv=2026-02-06&spr=https&st=2026-11-05T01%3A25%3A37Z&se=2026-11-05T02%3A25%3A37Z&sr=c&sp=r&sig=ni1u3cVShYDok0p7qB4%2BKiX4cQlHpYg4SyJZbZAITPk%3D)

## Add Members

1. Highlight the Group name in the Group list
2. Select Group Members: .
3. Drag group objects from the left to the right panel and select Save.
4. Group members include:
5. Groups:Other groups
6. Contacts: Contacts for external email addresses configured under the OU Contacts Tab .
7. Users:Users configured under the OU Users Tab .

## Change Greeting

1. Call the Primary Voicemail Pilot number.
2. Enter the 4 digit mailbox associated with the Voicemail group
3. Enter the Pin:9999
4. System will say: ‘checking for new messages, I’m sorry, there was a problem accessing the account’ (This is expected, it is a group and there is no mailbox to log into). When message is complete,say change Greeting
5. Follow the prompts to change the voicemail greeting for the group.

MPOC stands for Main Point of Contact. It is the designated individual responsible for communication and decision-making regarding specific accounts or services.

Direct Inward Dialing (DID) is a telecommunication service that allows a phone number to be assigned to a specific phone line within a private branch exchange (PBX), enabling direct calls to that line without going through a receptionist.