---
title: "Cisco Connect Admin - Delete Phone"
slug: "cisco-connect-admin-delete-phone"
tags: ["calltower", "public"]
updated: 2026-09-18T16:18:24Z
published: 2026-09-18T16:18:24Z
canonical: "learn.calltower.com/cisco-connect-admin-delete-phone"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cisco Connect Admin - Delete Phone

## GOAL:

Delete a phone from CallTower Connect

## CASE DISPOSITION:

Internal field for support to use to verify related tickets are dispositioned correctly. Formatted conditionally in article for Community and Pro Members. Should include the following:

- Case Record Type: MACD
- Department: Support
- Type: AMC (Add, Move, Change)
- Product: Cisco
- SubProduct: Voice
- Issue: Provisioning
- Sub Issue: Delete User/Services/Hardware
- Other Issue: N/A
- Priority: Standard unless requested as expedite by the customer.
- Severity: N/A
- Urgency: N/A

## RESOLUTION/STEPS:

An available phone or a Common Area Phone can be deleted through the Phones tab. A User Phone must be deleted on the Users Tab -> Manage Phones.

## Delete Phone Steps:

1. Sign into CallTower Connect. ([https://connect.calltower.com](https://connect.calltower.com))
2. Browse to the "Phones" tab and highlight the phone to be deleted

![DeletePhone1-1.jpg](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/DeletePhone1-1.jpg?sv=2026-02-06&spr=https&st=2026-11-04T22%3A52%3A42Z&se=2026-11-04T23%3A52%3A42Z&sr=c&sp=r&sig=hyKO4393vSbSrokv55oHMgMnIW4M1l1LNQwk02GZcF4%3D)
3. Click the Garbage can icon ![DeletePhone1-2.jpg](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/DeletePhone1-2.jpg?sv=2026-02-06&spr=https&st=2026-11-04T22%3A52%3A42Z&se=2026-11-04T23%3A52%3A42Z&sr=c&sp=r&sig=hyKO4393vSbSrokv55oHMgMnIW4M1l1LNQwk02GZcF4%3D)
4. A confirmation box is displayed with the phone selected to be deleted. To continue deleting the record click, Yes, to abandon deleting the record click No.

![clipboard_e236d6ee40eb4c5b1d4b48a54b9c42190.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e236d6ee40eb4c5b1d4b48a54b9c42190.png?sv=2026-02-06&spr=https&st=2026-11-04T22%3A52%3A42Z&se=2026-11-04T23%3A52%3A42Z&sr=c&sp=r&sig=hyKO4393vSbSrokv55oHMgMnIW4M1l1LNQwk02GZcF4%3D)

## ADDITIONAL INFORMATION:

The progress of the Phone Delete can be seen in the Events tab at the bottom of the screen.

## VIDEO:

![](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/Uj1zJa7nD8qBmAX4Ia4G1w_play_button_small(1).jpg?sv=2026-02-06&spr=https&st=2026-11-04T22%3A52%3A42Z&se=2026-11-04T23%3A52%3A42Z&sr=c&sp=r&sig=hyKO4393vSbSrokv55oHMgMnIW4M1l1LNQwk02GZcF4%3D)

Check out this video: [https://share.vidyard.com/watch/qic8htTALztEauSNq1oUeT?](http://hub.calltower.com/watch/9GYrTRdfNYWcdKL2cxrcSF?)

CallTower Connect is is CallTower’s online management portal that lets administrators easily manage users, phone numbers, services, reporting, and communication settings all in one place.