---
title: "Cisco Connect Admin - Direct To Voicemail Configuration"
slug: "cisco-connect-admin-direct-to-voicemail-configuration"
tags: ["calltower", "public"]
updated: 2026-09-18T15:22:23Z
published: 2026-09-18T15:22:23Z
canonical: "learn.calltower.com/cisco-connect-admin-direct-to-voicemail-configuration"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cisco Connect Admin - Direct To Voicemail Configuration

## Conditions necessary for using ‘Ring to Voicemail’ feature

1. No phone assigned to user
2. User’s DN is not configured as a shared line on any other phones.

When you select this option, the translation pattern for the user is changed

Ring to Voicemail is not selected: \+16055552234 2234: Rings to phone

Ring to Voicemail is selected \+16055552234 #2234 Rings to voicemail: same as dialing #xxxx to call directly to a user's voicemail

## Configure Ring to Voicemail

1. User Services
  1. Call Manager
  2. Voicecube
  3. Ctvmail or Email
2. Configure ‘Ring to Voicemail’
  1. ​Connect -- > OU à Highlight user: Voicemail Service à Voicemail Properties
  2. Check ‘Ring to Voicemaill
  3. Save