---
title: "Cisco Connect Admin - Non-User Phone"
slug: "cisco-connect-admin-non-user-phone"
tags: ["calltower", "public"]
updated: 2026-09-18T16:27:34Z
published: 2026-09-18T16:27:34Z
canonical: "learn.calltower.com/cisco-connect-admin-non-user-phone"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cisco Connect Admin - Non-User Phone

To change an Available Phone to a non-user phone, select the **Change to Common Area Phone**.

1. Highlight an available inventory phone.
2. Select **Change to Common Area Phone**.
3. Update the information, you'll need a Description, Internal Caller ID, and a 911 DID.
4. Click the **Save** button.

Direct Inward Dialing (DID) is a telecommunication service that allows a phone number to be assigned to a specific phone line within a private branch exchange (PBX), enabling direct calls to that line without going through a receptionist.