---
title: "Cisco Connect Admin - QOS Information Collection"
slug: "cisco-connect-admin-qos-information-collection"
tags: ["calltower", "public"]
updated: 2026-09-18T15:28:42Z
published: 2026-09-18T15:28:42Z
canonical: "learn.calltower.com/cisco-connect-admin-qos-information-collection"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cisco Connect Admin - QOS Information Collection

#### A few examples of call quality or call Signaling issues can be as follows:

- Intermittent Call Drops
- Interference
- Crosstalk, or hearing hold music playing while talking
- One way audio (Intermittent or constant)
- Choppy audio
- Robotic/Chipmunk calls

**Any additional information below can be useful but not required.**

**Collect the following information:**

1. Internet Connection type: (Managed circuit or customer provided)
2. Originating number:
3. Terminating number:
4. Session ID:
5. Date:
6. Time:
7. Time Zone:
8. Is this call inbound or outbound:
9. When DID the Quality issues start:
10. What type of Quality issue is being reported:
  - Dropped call
  - Interference
  - Crosstalk
  - One way audio
  - Etc.
11. How many users are being impacted?
  - If not the entire site get a list of the users who are being impacted.
12. If the customer is BYOB have the customer perform a VOIP test using the following link: [http://www.calltower.com/resources/tools/voip-test/](http://www.calltower.com/resources/tools/voip-test/)

Direct Inward Dialing (DID) is a telecommunication service that allows a phone number to be assigned to a specific phone line within a private branch exchange (PBX), enabling direct calls to that line without going through a receptionist.