---
title: "Cisco Connect Admin - Remove Voicemail From OWA Mailbox"
slug: "cisco-connect-admin-remove-voicemail-from-owa-mailbox"
tags: ["calltower", "public"]
updated: 2026-09-18T15:29:49Z
published: 2026-09-18T15:29:49Z
canonical: "learn.calltower.com/cisco-connect-admin-remove-voicemail-from-owa-mailbox"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cisco Connect Admin - Remove Voicemail From OWA Mailbox

## Prerequisites

- Users are not using a hosted Office 365 environment to retrieve voicemails.
- Users are *not* configured to only deliver voicemails to an external email address.

> [!NOTE]
> Note:
> 
> This article will walk an admin through the process of deleting voicemails for their users using the admin portal. [non admin users can manager their voicemail through the user portal.](/v1/docs/cisco-connect-user-voicemail-web-access)

## Accessing the OWA Mailbox

1. Browse to [https://mail.ct650.com](https://mail.ct650.com)

![reso4.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/reso4(2).png?sv=2026-02-06&spr=https&st=2026-11-04T22%3A54%3A26Z&se=2026-11-04T23%3A54%3A26Z&sr=c&sp=r&sig=R7DCFqsaoUIbJ1dz5IFuAr%2FwRjtVC55bmRuciQEEuKY%3D)
2. Log into the users Voicemail box using their Credentials.

The Email Address can be found in the Admin Portal. 1a. Select Users. 2a. Select the User 3a. Click on the Options icon

![clipboard_e0df9d23c22a59e1d93d956eb3ea542e8.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e0df9d23c22a59e1d93d956eb3ea542e8.png?sv=2026-02-06&spr=https&st=2026-11-04T22%3A54%3A26Z&se=2026-11-04T23%3A54%3A26Z&sr=c&sp=r&sig=R7DCFqsaoUIbJ1dz5IFuAr%2FwRjtVC55bmRuciQEEuKY%3D)4a. From the Dropdown Select Voicemail Services and then Properties 5a Select Voicemail Mail Profile 6a Copy the information from the Mailbox field. ![clipboard_ef4574a5709fa7cf4fa59479be006560e.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_ef4574a5709fa7cf4fa59479be006560e.png?sv=2026-02-06&spr=https&st=2026-11-04T22%3A54%3A26Z&se=2026-11-04T23%3A54%3A26Z&sr=c&sp=r&sig=R7DCFqsaoUIbJ1dz5IFuAr%2FwRjtVC55bmRuciQEEuKY%3D)
3. Once you are logged into the Voicemail box you will be able to delete the messages.

![image.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/image(21).png?sv=2026-02-06&spr=https&st=2026-11-04T22%3A54%3A26Z&se=2026-11-04T23%3A54%3A26Z&sr=c&sp=r&sig=R7DCFqsaoUIbJ1dz5IFuAr%2FwRjtVC55bmRuciQEEuKY%3D)

> [!NOTE]
> Note:
> 
> Messages will need to be cleared from the "Deleted Items" folder as well.

**Support Note:** When troubleshooting a voicemail issue make sure to get permission from your user to delete any messages. These cannot be retrieved once deleted.

## Example Video