---
title: "Cisco Connect User - Operator DID"
slug: "cisco-connect-user-operator-did"
tags: ["calltower", "public"]
updated: 2026-09-18T14:31:29Z
published: 2026-09-18T14:31:29Z
canonical: "learn.calltower.com/cisco-connect-user-operator-did"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cisco Connect User - Operator DID

**Operator DID** - When a caller reaches your voicemail they have the option to press "0" to be transferred to an operator.

1. Select from the drop down, a number where the call will be transferred after the caller selects “0”.

> [!NOTE]
> Note:
> 
> You will need to state in your voicemail greeting that the caller has this option.

![operator did.jpg](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/operator_did.jpg?sv=2026-02-06&spr=https&st=2026-11-05T00%3A11%3A11Z&se=2026-11-05T01%3A11%3A11Z&sr=c&sp=r&sig=3lW1xtI5SkSYTr56YySaLqzzoq8aZNbcEnFxFjvqA6Y%3D)

Direct Inward Dialing (DID) is a telecommunication service that allows a phone number to be assigned to a specific phone line within a private branch exchange (PBX), enabling direct calls to that line without going through a receptionist.