---
title: "Cisco Jabber - Quick Reference Guide"
slug: "cisco-jabber-quick-reference-guide"
tags: ["calltower", "public"]
updated: 2026-09-18T14:20:30Z
published: 2026-09-18T14:20:30Z
canonical: "learn.calltower.com/cisco-jabber-quick-reference-guide"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cisco Jabber - Quick Reference Guide

## Jabber Quick Reference Guide

**Last updated:** Nov 12, 2018, 9:35 by kherbert@calltower.com

Log:

1. Presence
2. Menu
3. Search or Call Bar
4. Contacts
5. Recent Calls
6. Meetings
7. Custom Groups
8. Phone Controls

## Incoming Calls:

When you receive an incoming call, you can reply with a chat message, answer the call, or decline the call.

Making a call:

To call people, you can:

- Enter their phone number in the search or call bar
- Right-click over the name in your contact list
- Select the **Call** icon in the chat window with the user

## Call Controls:

Call controls let you do the following:

- Go full screen
- Show self-view
- Open a keypad to enter digits
- Mute your audio
- Adjust volume
- Access the following additional controls:

> [!NOTE]
> - Hold calls
> - Transfer calls
> - Merge calls
> - Create conference calls
- End calls

## Presence:

This will be linked to your calendar but you can also create your presence by double-clicking on the box.

## Menu:

You can access your options and preferences for [Jabber](http://info.calltower.com/schedule-your-cisco-demo) to customize how our client behaves:

- From the client, select **Menu>File>Options**
- Select any tab in the **Options** menu to make your choices

## Search or Call Bar:

- Add people to your contact list by searching for them in your organization. Once they are part of your contact list, you can easily double-click on their names to start a phone call or chat.
- In the client window, start typing the person’s name to search the directory, or enter the user name directly if you know it.
- Hover over the name to add it to a group (You can also create a new group to add the contact to), you can start a chat or a call.

## Chat Options:

- In a chat you can:
- Send a screen capture
- Send a file
- Insert an emoticon
- Edit the font size and color
- Add participants to create a group chat

## Start a Group Chat:

Easily start a group chat with two or more of your contacts:

- On a group, right-click and select **Chat**

## Use my computer for calls:

- You can tell Jabber to send calls to your computer or phone:
- From your client window, open the **phone controls** drop-down menu
- Select your preference

## Forward Calls:

To avoid missing calls when you are not at your desk, you can forward calls to another phone number.

- From your client window, open the **phone controls** drop-down menu
- Select **Forward Calls to** and specify the phone number.