---
title: "Cisco Unity - Reset Voicemail password"
slug: "cisco-unity-reset-voicemail-password"
tags: ["calltower", "public"]
updated: 2026-09-18T13:47:52Z
published: 2026-09-18T13:47:52Z
canonical: "learn.calltower.com/cisco-unity-reset-voicemail-password"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cisco Unity - Reset Voicemail password

## Overview

This guide provides an overview on how to implement a Voicemail PIN change for CUCM/Unity Customers.

### Resolution/Steps

1. Navigate to the customer account in Salesforce & review the Special Handling Notes (SHN).
2. RDP to the Unity Address supplied in the account SHN.
3. Once logged in, open the System Administrator icon located on the desktop.
4. Once this is opened and the webpage opens, navigate to the Subscribers
5. Once the Subscriber link is selected, we may now search for the extension we wish to change.
6. You may search through many means to find this extension or user.
7. Once you find and select the user/extension to change, navigate to Phone Password
8. Reset the Phone Password (Voicemail PIN)

A cloud-based customer relationship management (CRM) platform that provides tools for sales, service, marketing, and more.