---
title: "Cisco Webex Admin - Create New Auto Attendant"
slug: "cisco-webex-admin-create-new-auto-attendant"
tags: ["calltower", "public"]
updated: 2026-09-18T14:28:23Z
published: 2026-09-18T14:28:23Z
canonical: "learn.calltower.com/cisco-webex-admin-create-new-auto-attendant"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cisco Webex Admin - Create New Auto Attendant

## Before you begin

You can use an existing business hours and holiday schedule to configure the time/days your auto attendant is operational and non-operational, or create a new schedule when you create an auto attendant. To configure your business hours and holiday schedules before creating an auto attendant, see [Create and configure a schedule in Control Hub](https://help.webex.com/en-us/article/bx6j0h/Create-schedules-in-Control-Hub)

| 1 | From the customer view in [https://admin.webex.com](https://admin.webex.com/), go to **Services**, and choose **Calling** > **Features**. |
| --- | --- |
| 2 | Click **Auto Attendant** > **Create Auto Attendant**. |
| 3 | On the **Basics** page, enter the following information, and then click **Next**. - **Location** - **Auto Attendant Name** - **Phone Number** - **Language** ![](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/452117.avif?sv=2026-02-06&spr=https&st=2026-11-04T19%3A23%3A39Z&se=2026-11-04T20%3A23%3A39Z&sr=c&sp=r&sig=%2BLTCTIUu3149dwrnKCUpjFSCLSnuxsfN0nlc%2FmEnXkg%3D) \| ![](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/icon-notes(3).svg?sv=2026-02-06&spr=https&st=2026-11-04T19%3A23%3A39Z&se=2026-11-04T20%3A23%3A39Z&sr=c&sp=r&sig=%2BLTCTIUu3149dwrnKCUpjFSCLSnuxsfN0nlc%2FmEnXkg%3D) \| When configuring an auto attendant, you can provision the number of auto attendants for each location or organization. \| \| --- \| --- \| |
| ![](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/icon-notes(3).svg?sv=2026-02-06&spr=https&st=2026-11-04T19%3A23%3A39Z&se=2026-11-04T20%3A23%3A39Z&sr=c&sp=r&sig=%2BLTCTIUu3149dwrnKCUpjFSCLSnuxsfN0nlc%2FmEnXkg%3D) | When configuring an auto attendant, you can provision the number of auto attendants for each location or organization. |
| 4 | On the **Business Hours Schedule** page, assign an existing Business Hours schedule in the **Select an option** drop-down, or create a new schedule. Click **Next**. ![](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/452118.avif?sv=2026-02-06&spr=https&st=2026-11-04T19%3A23%3A39Z&se=2026-11-04T20%3A23%3A39Z&sr=c&sp=r&sig=%2BLTCTIUu3149dwrnKCUpjFSCLSnuxsfN0nlc%2FmEnXkg%3D) |
| 5 | On the **Holiday Schedule** page, assign an existing Holiday schedule in the **Select an option** drop-down, or create a new schedule. Click **Next**. ![](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/452119(1).jpg?sv=2026-02-06&spr=https&st=2026-11-04T19%3A23%3A39Z&se=2026-11-04T20%3A23%3A39Z&sr=c&sp=r&sig=%2BLTCTIUu3149dwrnKCUpjFSCLSnuxsfN0nlc%2FmEnXkg%3D) |
| 6 | On the **Menu** page, under both the **Business Hours** and **After Hours** tabs, use the drop-down to assign each keypad number to their function. Click **Next**. ![](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/452120(1).jpg?sv=2026-02-06&spr=https&st=2026-11-04T19%3A23%3A39Z&se=2026-11-04T20%3A23%3A39Z&sr=c&sp=r&sig=%2BLTCTIUu3149dwrnKCUpjFSCLSnuxsfN0nlc%2FmEnXkg%3D) To allow callers to dial an extension without a menu prompt, check the **Enable extension dialing without requiring a menu item** check box. |
| 7 | On the **Greeting** page, under both the **Business Hours** and **After Hours** tabs, choose whether you want to use the default greeting, upload an audio recording, or record your own greeting. Click **Next**. ![](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/452121(1).jpg?sv=2026-02-06&spr=https&st=2026-11-04T19%3A23%3A39Z&se=2026-11-04T20%3A23%3A39Z&sr=c&sp=r&sig=%2BLTCTIUu3149dwrnKCUpjFSCLSnuxsfN0nlc%2FmEnXkg%3D) |
| 8 | On the **Review** page, under each tab, review your new auto attendant settings to make sure everything is correct. You can click **Back** to make any changes, or click **Create** to apply the settings to your new auto attendant. |
| 9 | Click **Done** when completed. ![](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/452122.avif?sv=2026-02-06&spr=https&st=2026-11-04T19%3A23%3A39Z&se=2026-11-04T20%3A23%3A39Z&sr=c&sp=r&sig=%2BLTCTIUu3149dwrnKCUpjFSCLSnuxsfN0nlc%2FmEnXkg%3D) |

## Video

Want to see how it's done? Watch this [video demonstration](https://youtu.be/_4AvXPjKSoA) on creating a new auto attendant in Control Hub.

## Webex Help Center

For the latest and greatest updates for the Control Hub, check out the Webex Help Center.

[Manage auto attendants in Control Hub (webex.com)](https://help.webex.com/en-us/article/nsioxoi/Manage-auto-attendants-in-Control-Hub#id_131853)

Webex is a suite of online meeting, web conferencing, and video conferencing applications developed by Cisco.