---
title: "Cisco Webex Admin - Edit A Greeting For A Business Hours AA"
slug: "cisco-webex-admin-edit-a-greeting-for-a-business-hours-aa"
tags: ["calltower", "public"]
updated: 2026-09-18T14:10:54Z
published: 2026-09-18T14:10:54Z
canonical: "learn.calltower.com/cisco-webex-admin-edit-a-greeting-for-a-business-hours-aa"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cisco Webex Admin - Edit A Greeting For A Business Hours AA

This is the message that your customers hear when they call during business hours. Greetings often have a short welcome message and list the menu options.

| 1 | From the customer view in [https://admin.webex.com](https://admin.webex.com), go to **Services**, and choose **Calling** > **Features**. |
| --- | --- |
| 2 | Click **Auto Attendant** and then select the Auto Attendant to edit from the list. |
| 3 | In the side panel, under **Business Hours Auto Attendant**, click **Greeting**. |
| 4 | Choose from one of the following: - **Default Greeting**—Plays a default greeting for incoming calls. ![](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/452462.avif?sv=2026-02-06&spr=https&st=2026-11-04T20%3A35%3A12Z&se=2026-11-04T21%3A35%3A12Z&sr=c&sp=r&sig=wfeI%2F%2FSQ7X1CPU1qNaYgYNnDHsBF17CaBRXpTxZGYpk%3D) - **Custom Greeting**—Upload an audio file, or record a greeting using the recording function. ![](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/452463.avif?sv=2026-02-06&spr=https&st=2026-11-04T20%3A35%3A12Z&se=2026-11-04T21%3A35%3A12Z&sr=c&sp=r&sig=wfeI%2F%2FSQ7X1CPU1qNaYgYNnDHsBF17CaBRXpTxZGYpk%3D) \| ![](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/icon-notes(2).svg?sv=2026-02-06&spr=https&st=2026-11-04T20%3A35%3A12Z&se=2026-11-04T21%3A35%3A12Z&sr=c&sp=r&sig=wfeI%2F%2FSQ7X1CPU1qNaYgYNnDHsBF17CaBRXpTxZGYpk%3D) \| The audio (WAV) file must meet the following requirements: - 8 or 16 khz - 8 or 16 bit mono - u-law, A-law, or PCM - Maximum file size of 2MB (or approximately 4 minutes of playback) \| \| --- \| --- \| \| ![](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/icon-notes(2).svg?sv=2026-02-06&spr=https&st=2026-11-04T20%3A35%3A12Z&se=2026-11-04T21%3A35%3A12Z&sr=c&sp=r&sig=wfeI%2F%2FSQ7X1CPU1qNaYgYNnDHsBF17CaBRXpTxZGYpk%3D) \| You can find more information for recording from your phone and sample greeting scripts by clicking **Instructions for recording on a phone** and **Show me a sample script**. \| \| --- \| --- \| |
| ![](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/icon-notes(2).svg?sv=2026-02-06&spr=https&st=2026-11-04T20%3A35%3A12Z&se=2026-11-04T21%3A35%3A12Z&sr=c&sp=r&sig=wfeI%2F%2FSQ7X1CPU1qNaYgYNnDHsBF17CaBRXpTxZGYpk%3D) | The audio (WAV) file must meet the following requirements: - 8 or 16 khz - 8 or 16 bit mono - u-law, A-law, or PCM - Maximum file size of 2MB (or approximately 4 minutes of playback) |
| ![](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/icon-notes(2).svg?sv=2026-02-06&spr=https&st=2026-11-04T20%3A35%3A12Z&se=2026-11-04T21%3A35%3A12Z&sr=c&sp=r&sig=wfeI%2F%2FSQ7X1CPU1qNaYgYNnDHsBF17CaBRXpTxZGYpk%3D) | You can find more information for recording from your phone and sample greeting scripts by clicking **Instructions for recording on a phone** and **Show me a sample script**. |
| 5 | Click **Save**. |

## Webex Help Center:

For the latest and greatest information on Auto Attendants, check out the Webex Help Center:

[https://help.webex.com/en-us/article/nsioxoi/Manage-auto-attendants-in-Control-Hub#id_138569](https://help.webex.com/en-us/article/nsioxoi/Manage-auto-attendants-in-Control-Hub#id_138569)