---
title: "Cisco Webex Admin - Edit A Greeting For An After Hours AA"
slug: "cisco-webex-admin-edit-a-greeting-for-an-after-hours-aa"
tags: ["calltower", "public"]
updated: 2026-09-23T12:08:36Z
published: 2026-09-23T12:08:36Z
canonical: "learn.calltower.com/cisco-webex-admin-edit-a-greeting-for-an-after-hours-aa"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cisco Webex Admin - Edit A Greeting For An After Hours AA

This is the message that your customers hear when they call after business hours. Greetings often have a short welcome message and list the menu options. The menu that you set for after hours also applies to the holiday schedule.

| 1 | From the customer view in [https://admin.webex.com](https://admin.webex.com), go to **Services**, and choose **Calling** > **Features**. |
| --- | --- |
| 2 | Click **Auto Attendant** and then select the auto attendant to edit from the list. |
| 3 | In the side panel, under **After Hours Auto Attendant**, click **Greeting**. |
| 4 | Choose from one of the following: - **Default Greeting**—Plays a default greeting for incoming calls. ![](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/452462(1).avif?sv=2026-02-06&spr=https&st=2026-11-04T21%3A38%3A23Z&se=2026-11-04T22%3A38%3A23Z&sr=c&sp=r&sig=ZYYtIqxj5Iy1gctG%2BtugcKfd8J9237kFraJ9kq36vKA%3D) - **Custom Greeting**—Upload an audio file, or record a greeting using the recording function. ![](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/452463(1).avif?sv=2026-02-06&spr=https&st=2026-11-04T21%3A38%3A23Z&se=2026-11-04T22%3A38%3A23Z&sr=c&sp=r&sig=ZYYtIqxj5Iy1gctG%2BtugcKfd8J9237kFraJ9kq36vKA%3D) \| ![](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/icon-notes(1).svg?sv=2026-02-06&spr=https&st=2026-11-04T21%3A38%3A23Z&se=2026-11-04T22%3A38%3A23Z&sr=c&sp=r&sig=ZYYtIqxj5Iy1gctG%2BtugcKfd8J9237kFraJ9kq36vKA%3D) \| The audio (WAV) file must meet the following requirements: - 8 or 16 khz - 8 or 16 bit mono - u-law, A-law, or PCM - Maximum file size of 2MB (or approximately 4 minutes of playback) \| \| --- \| --- \| \| ![](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/icon-notes(1).svg?sv=2026-02-06&spr=https&st=2026-11-04T21%3A38%3A23Z&se=2026-11-04T22%3A38%3A23Z&sr=c&sp=r&sig=ZYYtIqxj5Iy1gctG%2BtugcKfd8J9237kFraJ9kq36vKA%3D) \| You can find more information for recording from your phone and sample greeting scripts by clicking **Instructions for recording on a phone** and **Show me a sample script**. \| \| --- \| --- \| |
| ![](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/icon-notes(1).svg?sv=2026-02-06&spr=https&st=2026-11-04T21%3A38%3A23Z&se=2026-11-04T22%3A38%3A23Z&sr=c&sp=r&sig=ZYYtIqxj5Iy1gctG%2BtugcKfd8J9237kFraJ9kq36vKA%3D) | The audio (WAV) file must meet the following requirements: - 8 or 16 khz - 8 or 16 bit mono - u-law, A-law, or PCM - Maximum file size of 2MB (or approximately 4 minutes of playback) |
| ![](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/icon-notes(1).svg?sv=2026-02-06&spr=https&st=2026-11-04T21%3A38%3A23Z&se=2026-11-04T22%3A38%3A23Z&sr=c&sp=r&sig=ZYYtIqxj5Iy1gctG%2BtugcKfd8J9237kFraJ9kq36vKA%3D) | You can find more information for recording from your phone and sample greeting scripts by clicking **Instructions for recording on a phone** and **Show me a sample script**. |
| 5 | Click **Save**. |

## Webex Help Center

For the latest and greatest, check out the Webex help center:

[https://help.webex.com/en-us/article/nsioxoi/Manage-auto-attendants-in-Control-Hub#id_138571](https://help.webex.com/en-us/article/nsioxoi/Manage-auto-attendants-in-Control-Hub#id_138571)