---
title: "Cisco Webex Admin- How to Build a Workspace"
slug: "cisco-webex-admin-how-to-build-a-workspace"
tags: ["calltower", "public"]
updated: 2026-09-18T14:15:05Z
published: 2026-09-18T14:15:05Z
canonical: "learn.calltower.com/cisco-webex-admin-how-to-build-a-workspace"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cisco Webex Admin- How to Build a Workspace

## How to build a Workspace in Control Hub

**You can add only one device to a Workspace with a common area Workspace license.**

| **1** | Sign in to [Contr](https://admin.<span class=)[Control Hub](https://admin.webex.com/login), then go to **Management** > **Devices** > **Add device**. You can also add a device to a new Workspace by going to **Management** > **Workspaces** > **Add workspace**. |
| --- | --- |
| **2** | Choose **Shared usage**, then click **Next**. |
| **3** | Choose **New workspace**, then click **Next**. |
| **4** | Enter a name for the workspace (such as the name of the physical room), select the room type, add the room capacity, and choose the location of the workspace. Click **Next**. A workspace name can't be longer than 128 characters, and can't have %, #, <, >, /, \, and " characters. |
| **5** | Choose the kind of device you want to set up for the workspace: - **Cisco Desk Phone**—If you choose this option, select the Cisco Desk Phone model from the **Select device** drop-down menu. - **Cisco phone, ATA, or 3rd party device**—If you choose this option, choose **Cisco Managed Devices** from the **Select device** drop-down menu. Then select the **Device type** from the drop-down menu. |
| **6** | Choose whether you want to register the phone with an activation code (if the option appears) or a MAC address, and then click **Next**. - **By Activation Code**—Choose this option if you want to generate an activation code that you can share with the device owner. The 16-digit activation code must be manually entered onto the device itself. Multiplatform phones must have a firmware load of 11.2.3MSR1 or later to display the activation code screen. If phone firmware needs to be updated, direct users to [**https://upgrade.cisco.com/MPP_upgrade.html**](https://upgrade.cisco.com/MPP_upgrade.html). - **By MAC Address**—Choose this option if you know the MAC address of the device. A phone's MAC address must be a unique entry. If you enter a MAC address for a phone that's already registered or you make a mistake when you enter the number, an error message appears. For Webex Calling, you can only add one shared phone to a Workspace. For Cisco IP Conference Phone 7832, some softkeys may not be available. If you need a full set of softkeys, we recommend that you assign this phone to a user instead. |
| **7** | Click the **Calling** service, and choose the subscription and license type that you want to assign to the workspace. - **Professional workspace** - **Common area workspace** To find out more about the features that are available with the licenses, see [**Features available by license type for Webex Calling**](https://help.webex.com/en-us/n1qbbp7). |
| **8** | Assign a **Location** and **Phone Number** (determined by the location that you choose), and then click **Save**. You also have the option of assigning an extension. If you want to add additional devices to a professional workspace, you can do it in any one of the following ways: - Go to **Management** > **Devices** > **Add device** > **Shared usage** > **Existing workspace**. From the drop-down, search and select the workspace. A notification appears if you've already added the maximum number of devices to the workspace and you can't proceed further. - Go to **Management** > **Workspaces**. Then, click ![clipboard_e28555c6c19b2adb4e75c5872056bf003.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e28555c6c19b2adb4e75c5872056bf003.png?sv=2026-02-06&spr=https&st=2026-11-04T21%3A23%3A51Z&se=2026-11-04T22%3A23%3A51Z&sr=c&sp=r&sig=TQ43mTLkDJwyNsnjXLJj7Fj%2FO%2Bcy561AeW%2BjxHzQS4M%3D)under the **Actions** column of the respective workspace and click **Add Device**. The **Add Device** option is disabled if you've already added the maximum number of devices to the workspace. To modify or manage the devices assigned to the workspace, see *Manage a device for a workspace* section. |

Analog Telephone Adapter (ATA) is a device that allows traditional telephones to connect to a digital phone service.

MAC Address - Media Access Control Address. A MAC address is a unique identifier assigned to a device’s network hardware, like a computer, phone, or adapter. It helps networks recognize a specific device.

Webex is a suite of online meeting, web conferencing, and video conferencing applications developed by Cisco.