---
title: "Cisco Webex Calling User Portal - Set VM Pin"
slug: "cisco-webex-calling-user-portal-set-vm-pin"
tags: ["calltower", "public"]
updated: 2026-09-18T15:59:46Z
published: 2026-09-18T15:59:46Z
canonical: "learn.calltower.com/cisco-webex-calling-user-portal-set-vm-pin"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cisco Webex Calling User Portal - Set VM Pin

## {{ glossary.Webex}}-app-set-a-voicemail-pin">Webex App | Set a voicemail PIN

(Webex Calling and Calling Hosted by a Service Provider)

The first time you check your voicemail in Webex App, you're prompted for a PIN. If your administrator hasn't provided you with a PIN, you can use the steps presented here to help you create a PIN or change your PIN if you forget it at any time. While you're setting your PIN, you can also do things like personalize your greeting.

| 1 | Sign in to your [Webex Settings](https://settings.webex.com/) and select **My Profile**. |
| --- | --- |
| 2 | Click the "…" and select **Reset Voicemail PIN**. |
| 3 | Enter your **New Voicemail PIN**, making sure to meet the following requirements: - It must be at least six digits long and a maximum of 8 digits. Numbers only! - It must not be any of your previous five PINs. - It must not contain your extension number. - It must not contain single or groups of repeated digits (for example, 228883, 121212, or 408408). - Must not be a numerical sequence (for example, 012345 or 987654). - It must not contain numbers dialed in a straight line on the keypad. - It must not be the reverse order of your last PIN. |
| 4 | Re-enter your PIN in **Confirm Voicemail PIN** and click **Save**. |