---
title: "Cisco Webex Receptionist Client - Monitor Calls In Queue"
slug: "cisco-webex-receptionist-client-monitor-calls-in-queue"
tags: ["calltower", "public"]
updated: 2026-09-18T14:54:50Z
published: 2026-09-18T14:54:50Z
canonical: "learn.calltower.com/cisco-webex-receptionist-client-monitor-calls-in-queue"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cisco Webex Receptionist Client - Monitor Calls In Queue

## Receptionist Client | Monitor Calls in the Queue

With the Receptionist Client, you can manage active calls in a queue. You can monitor call queues in real-time (up to 5 calls) and view how long a call has been in the queue.

![](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/459617.avif?sv=2026-02-06&spr=https&st=2026-11-04T22%3A55%3A46Z&se=2026-11-04T23%3A55%3A46Z&sr=c&sp=r&sig=3nVS%2FSyPT3pGd4fxEnIc33e%2FFieJroNfp5do0aElYw8%3D)

| 1 | From the **Queued Calls** pane, select the queues you want to monitor. |
| --- | --- |
| 2 | Select **Options** > **Edit Queue Favorites Dialog**. |
| 3 | Select the queue you want to monitor. |
| 4 | Click **Save**. |
| 5 | To pick up a call waiting in the queue, hover over the call in the **Queued Calls** pane and click **Retrieve**. |
| 6 | To view and prioritize calls in a queue, hover over the call in the **Queued Calls** pane and click **Reorder**. The call is moved to the front of the queue. |

## Demo Video:

[YouTube video player](https://www.youtube.com/embed/LkPynHvbeH8)