---
title: "Connect Admin - Changing Password/Voicemail PIN"
slug: "connect-admin-changing-password-voicemail-pin"
tags: ["calltower", "public"]
updated: 2026-07-27T12:54:26Z
published: 2026-07-27T12:54:26Z
canonical: "learn.calltower.com/connect-admin-changing-password-voicemail-pin"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect Admin - Changing Password/Voicemail PIN

## GOAL:

The administrator can change a user’s password by selecting the **Connect/Portal Password** option in the **User Settings** menu. There is a "thermometer" that will tell you the security strength of your password. The password is required to be at least eight characters in length; however, the higher the strength the more difficult to decrypt.

## CASE DISPOSITION:

Internal field for support to use to verify related tickets are dispositioned correctly. Formatted conditionally in article for Community and Pro Members. Should include the following:

- Case Record Type: MACD
- Department: Support
- Type: AMC (Add, Move, Change)
- Product: Connect
- SubProduct: Admin Portal
- Issue: Provisioning
- Sub Issue: Move/Change User/Service/Hardware
- Other Issue: N/A
- Priority: Standard unless requested as Expedite
- Severity: N/A
- Urgency: N/A

## RESOLUTION/STEPS:

To change the user password and Voicemail Pin:

1. Highlight the user who is to have their services modified.
2. Click on ![hamburger menu.jpg](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/hamburger_menu(1).jpg?sv=2026-02-06&spr=https&st=2026-11-04T22%3A28%3A53Z&se=2026-11-04T23%3A28%3A53Z&sr=c&sp=r&sig=qtEujPFPFevte%2FgxrcS4GehamGyDLDFQap9IerX16mw%3D) and select User Settings and then Connect/Portal Password; once you have added the requirements for the password (see below image) and have added the confirm password, select the save button on the lower right hand side.

![clipboard_e8159870cc5be72b066bc9ec8575b7f5e.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e8159870cc5be72b066bc9ec8575b7f5e.png?sv=2026-02-06&spr=https&st=2026-11-04T22%3A28%3A53Z&se=2026-11-04T23%3A28%3A53Z&sr=c&sp=r&sig=qtEujPFPFevte%2FgxrcS4GehamGyDLDFQap9IerX16mw%3D)

![clipboard_efbe0c6a1f2f0f0d95ca307b4666583ec.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_efbe0c6a1f2f0f0d95ca307b4666583ec.png?sv=2026-02-06&spr=https&st=2026-11-04T22%3A28%3A53Z&se=2026-11-04T23%3A28%3A53Z&sr=c&sp=r&sig=qtEujPFPFevte%2FgxrcS4GehamGyDLDFQap9IerX16mw%3D)
3. The **Change PIN** screen is displayed under Voicemail Services and then Voicemail Pin; once you have added the pin guidelines and have confirmed the pin, click on the save button on the lower right hand side.

![2018-05-21_12-13-54.jpg](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/2018-05-21_12-13-54.jpg?sv=2026-02-06&spr=https&st=2026-11-04T22%3A28%3A53Z&se=2026-11-04T23%3A28%3A53Z&sr=c&sp=r&sig=qtEujPFPFevte%2FgxrcS4GehamGyDLDFQap9IerX16mw%3D)