---
title: "Connect Admin - Disable A User"
slug: "connect-admin-disable-a-user"
tags: ["calltower", "public"]
updated: 2026-07-27T14:12:17Z
published: 2026-07-27T14:12:17Z
canonical: "learn.calltower.com/connect-admin-disable-a-user"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect Admin - Disable A User

## Overview

This article will provide step by step instructions on how to disable a user in CallTower Connect.

### Steps/Resolution

1. Go to the Users Section in Connect.

![Users Section.PNG](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/Users_Section.PNG?sv=2026-02-06&spr=https&st=2026-11-05T00%3A08%3A22Z&se=2026-11-05T01%3A08%3A22Z&sr=c&sp=r&sig=CUkWAN0MUUPCIXrSUoNaRtZjsqj4%2FFenmCUwB7LrVFE%3D)

1. Search and select the user you wish to Disable.
2. Click the Check mark to disable the user under the "Enable/Disable" column.

![Disable User in Connect.PNG](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/Disable_User_in_Connect.PNG?sv=2026-02-06&spr=https&st=2026-11-05T00%3A08%3A22Z&se=2026-11-05T01%3A08%3A22Z&sr=c&sp=r&sig=CUkWAN0MUUPCIXrSUoNaRtZjsqj4%2FFenmCUwB7LrVFE%3D)

1. Once you select to Disable the user you will have to confirm the action.

![Confirmation to Disable User.PNG](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/Confirmation_to_Disable_User.PNG?sv=2026-02-06&spr=https&st=2026-11-05T00%3A08%3A22Z&se=2026-11-05T01%3A08%3A22Z&sr=c&sp=r&sig=CUkWAN0MUUPCIXrSUoNaRtZjsqj4%2FFenmCUwB7LrVFE%3D)

1. To Re-enable you will select the "No Symbol" under the Enable/Disable" column.

![Disabled User.PNG](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/Disabled_User.PNG?sv=2026-02-06&spr=https&st=2026-11-05T00%3A08%3A22Z&se=2026-11-05T01%3A08%3A22Z&sr=c&sp=r&sig=CUkWAN0MUUPCIXrSUoNaRtZjsqj4%2FFenmCUwB7LrVFE%3D)

1. Once you Re-enable you will have to confirm the action.

![Confirmation to Enable User.PNG](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/Confirmation_to_Enable_User.PNG?sv=2026-02-06&spr=https&st=2026-11-05T00%3A08%3A22Z&se=2026-11-05T01%3A08%3A22Z&sr=c&sp=r&sig=CUkWAN0MUUPCIXrSUoNaRtZjsqj4%2FFenmCUwB7LrVFE%3D)

CallTower Connect is is CallTower’s online management portal that lets administrators easily manage users, phone numbers, services, reporting, and communication settings all in one place.