---
title: "Connect Admin - MFA Login"
slug: "connect-admin-mfa-login"
tags: ["calltower", "public"]
updated: 2026-07-29T23:39:42Z
published: 2026-07-29T23:39:42Z
canonical: "learn.calltower.com/connect-admin-mfa-login"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect Admin - MFA Login

---

### FAQ

#### Who does MFA apply to?

- MFA will be required for anyone logging into the CallTower Connect Portal

#### Is this required in the BG Admin or the Comm Portal?

- No, this is strictly for CallTower Connect. [Https://connect.calltower.com](https://connect.calltower.com)

## Logging in

***Link h[ttps://connect.calltower.com](https://connect.calltower.com)

- Enter your username/password.
- Select your authentication method: application or email.
- Once you select an option, then you will be prompted to enter your 6-digit code.
- When you enter a valid code, you'll be logged in.

## Authenticators

******These are the only options for authenticators.

### Microsoft Authenticator:

- Click the + icon to add
- Select Other (Microsoft, Google ,Facebook, etc.)
- Scan the QR code shown in Connect with your cellular phone.

### Email Authentication:

- No additional is required. You will type in the 6-digit code once it appears in your designated email.

## Change personal authentication type

- Click your profile in the top right.
- Click on MFA options.
- It will display your current method of authentication. Select it and press ‘Delete Auth Method.
- This will log you out. Upon login, you’ll be required to set up a new authentication method.

## Change another user’s authentication as an MPOC

- Navigate to the Users section in Connect by clicking on the hamburger menu and clicking ‘Users’.
- Click the user you wish to change the authentication type for.
- Go to User Settings/MFA status.
- Select the option that is there and click ‘Delete Auth Method.’
- Once that user logs back in, they will be required to set up a new authentication method.

CallTower Connect is is CallTower’s online management portal that lets administrators easily manage users, phone numbers, services, reporting, and communication settings all in one place.