---
title: "Connect Admin - Move DIDs And User To Different Locations"
slug: "connect-admin-move-dids-and-user-to-different-locations"
tags: ["calltower", "public"]
updated: 2026-07-27T12:59:38Z
published: 2026-07-27T12:59:38Z
canonical: "learn.calltower.com/connect-admin-move-dids-and-user-to-different-locations"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect Admin - Move DIDs And User To Different Locations

## Move DIDs to a Different Location

The DID must be available to move it to a new location. This is indicated by a blue check mark

![clipboard_e864e6dcba42562fce4120a5c791fa2cb.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e864e6dcba42562fce4120a5c791fa2cb.png?sv=2026-02-06&spr=https&st=2026-11-04T20%3A23%3A29Z&se=2026-11-04T21%3A23%3A29Z&sr=c&sp=r&sig=psy8BdWVI8mv5bukSydSzWxkQM8wMsbr9p9Xx5F4ViU%3D)

Navigate the following in Connect: **Menu/DID/DID List**

![clipboard_e53ff83d6e7d2aa8a4d87a347cbfca17e.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e53ff83d6e7d2aa8a4d87a347cbfca17e.png?sv=2026-02-06&spr=https&st=2026-11-04T20%3A23%3A29Z&se=2026-11-04T21%3A23%3A29Z&sr=c&sp=r&sig=psy8BdWVI8mv5bukSydSzWxkQM8wMsbr9p9Xx5F4ViU%3D)

Search for the DID you’d like to move in the “**Filter**” section

![clipboard_e5d0e1b0d5f3f17429635a8ea4f931e40.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e5d0e1b0d5f3f17429635a8ea4f931e40.png?sv=2026-02-06&spr=https&st=2026-11-04T20%3A23%3A29Z&se=2026-11-04T21%3A23%3A29Z&sr=c&sp=r&sig=psy8BdWVI8mv5bukSydSzWxkQM8wMsbr9p9Xx5F4ViU%3D)

Click on the check by next to the DID. This will highlight the selection

![clipboard_e59a4dcfb878f3a147a6db05cdc1c3bf0.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e59a4dcfb878f3a147a6db05cdc1c3bf0.png?sv=2026-02-06&spr=https&st=2026-11-04T20%3A23%3A29Z&se=2026-11-04T21%3A23%3A29Z&sr=c&sp=r&sig=psy8BdWVI8mv5bukSydSzWxkQM8wMsbr9p9Xx5F4ViU%3D)

Click on the “**Locations**” dropdown menu and select the new location you’d like to move the DID to

![clipboard_e46a9cb5d8edd99689208ac7ef740d7f3.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e46a9cb5d8edd99689208ac7ef740d7f3.png?sv=2026-02-06&spr=https&st=2026-11-04T20%3A23%3A29Z&se=2026-11-04T21%3A23%3A29Z&sr=c&sp=r&sig=psy8BdWVI8mv5bukSydSzWxkQM8wMsbr9p9Xx5F4ViU%3D)

![clipboard_e33b0a7c9113171d87551adaec5cc185a.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e33b0a7c9113171d87551adaec5cc185a.png?sv=2026-02-06&spr=https&st=2026-11-04T20%3A23%3A29Z&se=2026-11-04T21%3A23%3A29Z&sr=c&sp=r&sig=psy8BdWVI8mv5bukSydSzWxkQM8wMsbr9p9Xx5F4ViU%3D)

Click on the blue save icon

![clipboard_ea5dacd5d9709c34c967524cf06abf69b.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_ea5dacd5d9709c34c967524cf06abf69b.png?sv=2026-02-06&spr=https&st=2026-11-04T20%3A23%3A29Z&se=2026-11-04T21%3A23%3A29Z&sr=c&sp=r&sig=psy8BdWVI8mv5bukSydSzWxkQM8wMsbr9p9Xx5F4ViU%3D)

## Move Users to a Different Location

Navigate the following in Connect: **Menu/Users**

![clipboard_e1c92edf5e1e502152f285509df9de075.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e1c92edf5e1e502152f285509df9de075.png?sv=2026-02-06&spr=https&st=2026-11-04T20%3A23%3A29Z&se=2026-11-04T21%3A23%3A29Z&sr=c&sp=r&sig=psy8BdWVI8mv5bukSydSzWxkQM8wMsbr9p9Xx5F4ViU%3D)

Search for the user and select the user to expand the settings

![clipboard_e16250f874061b01c741b287be97c1fb1.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e16250f874061b01c741b287be97c1fb1.png?sv=2026-02-06&spr=https&st=2026-11-04T20%3A23%3A29Z&se=2026-11-04T21%3A23%3A29Z&sr=c&sp=r&sig=psy8BdWVI8mv5bukSydSzWxkQM8wMsbr9p9Xx5F4ViU%3D)

Select: **User Settings/Details**

![clipboard_e0bc6eac337336d4ad9d99693cfa0889b.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e0bc6eac337336d4ad9d99693cfa0889b.png?sv=2026-02-06&spr=https&st=2026-11-04T20%3A23%3A29Z&se=2026-11-04T21%3A23%3A29Z&sr=c&sp=r&sig=psy8BdWVI8mv5bukSydSzWxkQM8wMsbr9p9Xx5F4ViU%3D)

Select on the “**Location**” dropdown menu and select the new location you’d like to move the user to

![clipboard_efe004812e9872dec25f49a850433c5e9.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_efe004812e9872dec25f49a850433c5e9.png?sv=2026-02-06&spr=https&st=2026-11-04T20%3A23%3A29Z&se=2026-11-04T21%3A23%3A29Z&sr=c&sp=r&sig=psy8BdWVI8mv5bukSydSzWxkQM8wMsbr9p9Xx5F4ViU%3D)

Select the pink hamburger menu and click **save**

![clipboard_e119c948e71bed50bf5d4bf41ab1745c4.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e119c948e71bed50bf5d4bf41ab1745c4.png?sv=2026-02-06&spr=https&st=2026-11-04T20%3A23%3A29Z&se=2026-11-04T21%3A23%3A29Z&sr=c&sp=r&sig=psy8BdWVI8mv5bukSydSzWxkQM8wMsbr9p9Xx5F4ViU%3D)

Direct Inward Dialing (DID) is a telecommunication service that allows a phone number to be assigned to a specific phone line within a private branch exchange (PBX), enabling direct calls to that line without going through a receptionist.