--- title: "Connect Admin - Understanding CDRs Examples" slug: "connect-admin-understanding-cdrs-examples" tags: ["calltower", "public"] updated: 2026-07-27T14:10:31Z published: 2026-07-27T14:10:31Z canonical: "learn.calltower.com/connect-admin-understanding-cdrs-examples" stale: true --- > ## Documentation Index > Fetch the complete documentation index at: https://learn.calltower.com/llms.txt > Use this file to discover all available pages before exploring further. # Connect Admin - Understanding CDRs Examples ## CDR Examples ### Updated Information: We added a new column to our CDR's called OriginalCalledNumber. The purpose is to show some new forwarding paths. This new column could be blank for you depending on your call flows. **Example**: ![clipboard_ea52fc848b62fe4c4b4837b5cd8cf4e7f.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_ea52fc848b62fe4c4b4837b5cd8cf4e7f.png?sv=2026-02-06&spr=https&st=2026-11-04T20%3A22%3A05Z&se=2026-11-04T21%3A22%3A05Z&sr=c&sp=r&sig=4a2Hx9%2BldfbVS0f9I73ZgTo9I6ULNjtwXkiD7eMClbc%3D) **OriginalCalledNumber** - This is showing that 5555289632 (CallingNumber) called 15551234567 (Forward type and/or user with forwarding enabled) which then forwarded to 15552345678 (CalledNumber). ## Cisco Single call leg (Note Callid, CallOrder are not relevant to this entry). ### {{ glossary.PSTN}}">Inbound call from PSTN. ![2016-11-01_11-18-04.jpg](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/2016-11-01_11-18-04.jpg?sv=2026-02-06&spr=https&st=2026-11-04T20%3A22%3A05Z&se=2026-11-04T21%3A22%3A05Z&sr=c&sp=r&sig=4a2Hx9%2BldfbVS0f9I73ZgTo9I6ULNjtwXkiD7eMClbc%3D) - Platform Type: Cisco. - Cdr_type: Inbound call from off-net to the CallTower System. - Callid: N/A. - Call Order: N/A. - Calling Number: Callers 10 digit DID, 123-555-3627. - Called Number: CallTower user’s DN, 1111 - AutoCallHandler: N/A. - Partition: Calltower administrative use. - Duration: call length 3 seconds. - Call time: 6/27/2016 11:40 (displayed in location time zone) - BTN: CallTower administrative use. - origDeviceName: L00SLCCSM001 (CallTower device that routes calls to and from the PSTN). - destDeviceName: SEP000011112222 (Cisco Users Mac Address). - account_code: N/A. - css: Legacy CallManger equivalent of a location. - Location: call recipients location as defined in Connect ## Outbound call to PSTN (Note Callid, CallOrder are not relevant to this entry). ![2016-11-01_11-20-20.jpg](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/2016-11-01_11-20-20.jpg?sv=2026-02-06&spr=https&st=2026-11-04T20%3A22%3A05Z&se=2026-11-04T21%3A22%3A05Z&sr=c&sp=r&sig=4a2Hx9%2BldfbVS0f9I73ZgTo9I6ULNjtwXkiD7eMClbc%3D) - Platform Type: Cisco. - Cdr_type: Inbound call from off-net to the CallTower System. - Callid: N/A. - Call Order: N/A. - Calling Number: Callers 10 digit DID, 123-555-3627. - Called Number: CallTower user’s DN, 1111 - AutoCallHandler: N/A. - Partition: Calltower administrative use. - Duration: call length 3 seconds. - Call time: 6/27/2016 11:40 (displayed in location time zone) - BTN: CallTower administrative use. - origDeviceName: L00SLCCSM001 (CallTower device that routes calls to and from the PSTN). - destDeviceName: SEP000011112222 (Cisco Users Mac Address). - account_code: N/A. - css: Legacy CallManger equivalent of a location - Location: call recipients location as defined in Connect. Internal (Note: Callid, CallOrder are not relevant to this entry). ![2016-11-01_11-27-58.jpg](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/2016-11-01_11-27-58.jpg?sv=2026-02-06&spr=https&st=2026-11-04T20%3A22%3A05Z&se=2026-11-04T21%3A22%3A05Z&sr=c&sp=r&sig=4a2Hx9%2BldfbVS0f9I73ZgTo9I6ULNjtwXkiD7eMClbc%3D) - Platform Type: Cisco. - Cdr_type: Internal (Call from one hosted user to another in an organization). - Callid: N/A. - Call Order: N/A. - Calling Number: Cisco DN 1113. - Called Number: Cisco DN 1115. - AutoCallHandler: N/A. - Partition: Calltower administrative use. - Duration: call length 41 seconds. - Call time: 6/27/2016 13:04 (in location Time Zone). - BTN: CallTower administrative use. - origDeviceName: SEP000011112222 (Cisco Users Mac Address). - destDeviceName: SEP000011112223 (Cisco Users Mac Address). - account_code: N/A. - css: Legacy CallManger equivalent of a location - Location: call recipients location as defined in Connect. HG: Cisco Hunt Group (is the method of distributing phone calls from a single telephone number to a **group** of several phone lines. Callid, CallOrder are not relevant to this entry). ![2016-11-01_11-29-07.jpg](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/2016-11-01_11-29-07.jpg?sv=2026-02-06&spr=https&st=2026-11-04T20%3A22%3A05Z&se=2026-11-04T21%3A22%3A05Z&sr=c&sp=r&sig=4a2Hx9%2BldfbVS0f9I73ZgTo9I6ULNjtwXkiD7eMClbc%3D) - Platform Type: Cisco. - Cdr_type: HG (Cisco Hunt Group) - Callid: N/A. - Call Order: N/A. - Calling Number: 415-555-5678 - Called Number: Cisco DN 3190 (DN of Hung Group Member that answered the call). - AutoCallHandler: N/A. - Partition: Calltower administrative use. - Duration: call length 291 seconds. - Call time: 2016-08-09 16:00:21.000 (in location Time Zone). - BTN: CallTower administrative use. - origDeviceName: L00SLCCSM001 (CallTower device that routes calls to and from the PSTN). - destDeviceName: SEP001C58A2A41D (Cisco Users Mac Address). - account_code: N/A. - css: Legacy CallManger equivalent of a location - Location: call recipients location as defined in Connect. ## Cisco Multiple Call legs: Call follows 2 or more call legs to destination (The CallId column allows these call legs to be tied together. The CallOrder provides the order of each leg of the call). Example 1: inbound call answered and then transferred to another DN. ![2016-11-01_11-30-48.jpg](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/2016-11-01_11-30-48.jpg?sv=2026-02-06&spr=https&st=2026-11-04T20%3A22%3A05Z&se=2026-11-04T21%3A22%3A05Z&sr=c&sp=r&sig=4a2Hx9%2BldfbVS0f9I73ZgTo9I6ULNjtwXkiD7eMClbc%3D) - Inbound call with multiple call legs: Callid 1234586 is the same for both entries indicating the same call with multiple legs. - Call order indicates the order of both entries, smallest to largest (note: CallOrder may or may not be sequential). - CallingNumber 1235551672. - Called number, DN 1112. - Transferred from DN 1112 to DN 1113. - origDeviceName: LOOSLCCSM001: (CallTower device that routes calls to and from the PSTN). - destDeviceName: - First leg: SEP000011112222 (Mac address of phone with DN 1112). - Second leg: SEP000011112223 (Mac address of phone with DN 1113). ## Example 2: Inbound call routes to Auto Attendant, then transfers to DN 1112. ![2016-11-01_11-32-19.jpg](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/2016-11-01_11-32-19.jpg?sv=2026-02-06&spr=https&st=2026-11-04T20%3A22%3A05Z&se=2026-11-04T21%3A22%3A05Z&sr=c&sp=r&sig=4a2Hx9%2BldfbVS0f9I73ZgTo9I6ULNjtwXkiD7eMClbc%3D) - Inbound call with multiple call legs: Callid 1234567 is the same for both entries indicating the same call with multiple legs. - Call order indicates the order of both entries, smallest to largest (note: CallOrder may or may not be sequential). - CallingNumber 123-555-3627. - Called number: - First leg: 123-555-8900: Auto Attendant Pilot number. - Second leg: 1112. - AutoCallHandler: Auto Attendant. - Call Duration: - First leg: 3 seconds. - Second leg 31 seconds. - Call time: 6/27/2016 11:40. - OrigDeviceName: LOOSLCCSM001: (CallTower device that routes calls to and from the PSTN).. - destDeviceName - First leg: L00slcvcsvxm1 (Callltower Voice mail and Auto Attendant server). - Second Leg: SEP000011112222 (Mac addresss of phone with DN 1112). ## Conference calls: MeetMe cdr_type includes calls to a Cisco MeetMe non-secure conference number and also ad-hoc conferenences initiated from a Cisco Phone. ![2016-11-01_11-37-30.jpg](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/2016-11-01_11-37-30.jpg?sv=2026-02-06&spr=https&st=2026-11-04T20%3A22%3A05Z&se=2026-11-04T21%3A22%3A05Z&sr=c&sp=r&sig=4a2Hx9%2BldfbVS0f9I73ZgTo9I6ULNjtwXkiD7eMClbc%3D) - Callid, 1234598 is the same for both entries indicating the same MeetMe conference call. - CallOrder indicates the order the callers entered the MeetMe bridge. - Calling Number: DNs 1111 and 1112 entered the conference. - Called Number (Cisco Meet me conf bridge DN). - AutoCallHandler: N/A. - Partition: N/A. - Duration - 1111: 991 seconds. - 1112: 992 seconds. - CallTime - 1111: 6/27/2016 13:05 - 1112: 6/27/2016 13:04 - BTN: Calltower administrative use. - origDeviceName: Mac address of the phone placing the call to the conference: - Mac address SEP000011112222 for 1111. - Mac address SEP000011112223 for 1112. - destDeviceName: CFB_2: Cisco Call Manager Conference Bridge. 1. ## Voicemail Auto Call Handler examples: - CFA VoiceMail – The call went to VoiceMail because the extension called has Call Forward All set to go there. Example: ![2016-11-01_11-45-06.jpg](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/2016-11-01_11-45-06.jpg?sv=2026-02-06&spr=https&st=2026-11-04T20%3A22%3A05Z&se=2026-11-04T21%3A22%3A05Z&sr=c&sp=r&sig=4a2Hx9%2BldfbVS0f9I73ZgTo9I6ULNjtwXkiD7eMClbc%3D) - CFB VoiceMail – The call went to VoiceMail because a user was currently on another call on that line (Call Forward Busy). Example: ![2016-11-01_11-49-55.jpg](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/2016-11-01_11-49-55.jpg?sv=2026-02-06&spr=https&st=2026-11-04T20%3A22%3A05Z&se=2026-11-04T21%3A22%3A05Z&sr=c&sp=r&sig=4a2Hx9%2BldfbVS0f9I73ZgTo9I6ULNjtwXkiD7eMClbc%3D) - CFNA VoiceMail – The call went to VoiceMail because it was not answered in a timely manner (Call Forward No Answer). Example: ![2016-11-01_11-50-40.jpg](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/2016-11-01_11-50-40.jpg?sv=2026-02-06&spr=https&st=2026-11-04T20%3A22%3A05Z&se=2026-11-04T21%3A22%3A05Z&sr=c&sp=r&sig=4a2Hx9%2BldfbVS0f9I73ZgTo9I6ULNjtwXkiD7eMClbc%3D) - iDivert VoiceMail – The call went to VoiceMail because a user pressed/clicked the iDivert/Decline button. Example: ![2016-11-01_11-51-38.jpg](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/2016-11-01_11-51-38.jpg?sv=2026-02-06&spr=https&st=2026-11-04T20%3A22%3A05Z&se=2026-11-04T21%3A22%3A05Z&sr=c&sp=r&sig=4a2Hx9%2BldfbVS0f9I73ZgTo9I6ULNjtwXkiD7eMClbc%3D) - Other VoiceMail – The call went to VoiceMail for another reason such as a Direct transfer to voicemail. Example: ![2016-11-01_11-52-54.jpg](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/2016-11-01_11-52-54.jpg?sv=2026-02-06&spr=https&st=2026-11-04T20%3A22%3A05Z&se=2026-11-04T21%3A22%3A05Z&sr=c&sp=r&sig=4a2Hx9%2BldfbVS0f9I73ZgTo9I6ULNjtwXkiD7eMClbc%3D) - Check VoiceMail – The user pressed the messages button or called the VoiceMail number directly to check their messages. Example: ![2016-11-01_11-53-43.jpg](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/2016-11-01_11-53-43.jpg?sv=2026-02-06&spr=https&st=2026-11-04T20%3A22%3A05Z&se=2026-11-04T21%3A22%3A05Z&sr=c&sp=r&sig=4a2Hx9%2BldfbVS0f9I73ZgTo9I6ULNjtwXkiD7eMClbc%3D) ## MS Teams **Outbound** **Platform Type: Teams Cdr_type: Outbound (PSTN call from user user to off-net DID). Callid: N/A Call Order: N/A Calling Number: +13857153074 (user’s DID in E.164 format). Called Number: +18779255550 (DID called by user). AutoCallHandler: N/A. Partition: Calltower administrative use. Duration: 347 seconds. Call time: 8/27/2016 17:09 (in location time zone). BTN: CallTower administrative use. origDeviceName: N/A destDeviceName: N/A account_code: N/A css: N/A Location: caller location as defined in Connect.** **Inbound** **Platform Type: Teams Cdr_type: Inbound (inbound PSTN call from off-net DID to user or voice app). Callid: N/A Call Order: N/A Calling Number: +18779255550 (inbound caller's DID in E.164 format). Called Number: +13857153074 (user or voice app DID in E.164 format). AutoCallHandler: N/A. Partition: Calltower administrative use. Duration: 347 seconds. Call time: 8/27/2016 17:09 (in location time zone). BTN: CallTower administrative use. origDeviceName: N/A destDeviceName: N/A account_code: N/A css: N/A Location: caller location as defined in Connect.** Direct Inward Dialing (DID) is a telecommunication service that allows a phone number to be assigned to a specific phone line within a private branch exchange (PBX), enabling direct calls to that line without going through a receptionist. Microsoft Teams (MS Teams) is a collaboration platform that combines workplace chat, video meetings, file storage, and application integration.