---
title: "CT Cloud Contact Center - DID-IVR Routing"
slug: "ct-cloud-contact-center-did-ivr-routing"
tags: ["calltower", "public"]
updated: 2026-07-27T13:57:16Z
published: 2026-07-27T13:57:16Z
canonical: "learn.calltower.com/ct-cloud-contact-center-did-ivr-routing"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# CT Cloud Contact Center - DID-IVR Routing

## Overview

This article will show you how to Determine What IVR a DID is directed to in CT Cloud Contact Center (Telax).

### Resolution/Steps

First you need to Find the IVRs option in Telax, you can get to this two different ways, either from the favorites page or from .

To get to IVRs Via favorites if it is not already added, you can add it by following this article "[CT Cloud Contact Center - Adding Favorites](/v1/docs/ct-cloud-contact-center-adding-favorites)"![1.PNG](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/1(6).PNG?sv=2026-02-06&spr=https&st=2026-11-05T02%3A24%3A34Z&se=2026-11-05T03%3A24%3A34Z&sr=c&sp=r&sig=xuusB0IBvuU5DcpL0EL0CMUujBYcz3HLilB%2F2NhXSIk%3D)

To get to it from Configuration, Click on the option Outlined in Red in the image below.![2.PNG](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/2(4).PNG?sv=2026-02-06&spr=https&st=2026-11-05T02%3A24%3A34Z&se=2026-11-05T03%3A24%3A34Z&sr=c&sp=r&sig=xuusB0IBvuU5DcpL0EL0CMUujBYcz3HLilB%2F2NhXSIk%3D)

Go to Inbound Voice:![3.PNG](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/3(5).PNG?sv=2026-02-06&spr=https&st=2026-11-05T02%3A24%3A34Z&se=2026-11-05T03%3A24%3A34Z&sr=c&sp=r&sig=xuusB0IBvuU5DcpL0EL0CMUujBYcz3HLilB%2F2NhXSIk%3D)

Go to IVRs:![4.PNG](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/4(2).PNG?sv=2026-02-06&spr=https&st=2026-11-05T02%3A24%3A34Z&se=2026-11-05T03%3A24%3A34Z&sr=c&sp=r&sig=xuusB0IBvuU5DcpL0EL0CMUujBYcz3HLilB%2F2NhXSIk%3D)

Once in IVRs, Click "Manage DNIS":![5.PNG](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/5(6).PNG?sv=2026-02-06&spr=https&st=2026-11-05T02%3A24%3A34Z&se=2026-11-05T03%3A24%3A34Z&sr=c&sp=r&sig=xuusB0IBvuU5DcpL0EL0CMUujBYcz3HLilB%2F2NhXSIk%3D)

After clicking Manage DNIS in IVRs, you will see Below, that it shows what DIDs (outlined in red) route to what IVRs (outlined in Yellow) for the customer.![6.PNG](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/6(1).PNG?sv=2026-02-06&spr=https&st=2026-11-05T02%3A24%3A34Z&se=2026-11-05T03%3A24%3A34Z&sr=c&sp=r&sig=xuusB0IBvuU5DcpL0EL0CMUujBYcz3HLilB%2F2NhXSIk%3D)

Direct Inward Dialing (DID) is a telecommunication service that allows a phone number to be assigned to a specific phone line within a private branch exchange (PBX), enabling direct calls to that line without going through a receptionist.