---
title: "CT Cloud Contact Center - Prompt File Requirements"
slug: "ct-cloud-contact-center-prompt-file-requirements-calltower-solutions-center"
updated: 2026-07-27T12:54:59Z
published: 2026-07-27T12:54:59Z
canonical: "learn.calltower.com/ct-cloud-contact-center-prompt-file-requirements-calltower-solutions-center"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# CT Cloud Contact Center - Prompt File Requirements

## Summary:

This article provides the file requirements for any prompts or recordings that need to be added to an IVR in CT Cloud Contact Center/Intermedia. If the wrong files are added there is a possibility the recording may have issues like static or audio cutting in and out.

## Step-by-Step Instructions:

- Ensure "Recording Channels" is set to "Mono"
- Select "Default Sample Rate" to "8000hz"
- Select the "Default Sample Format" of "16 bit", however 8 bit is supported.
- Set "Header" to "WAV (Microsoft)"
- Set "Encoding" to "PCM"