---
title: "CT Cloud Voice- Add User to Connect For CT Cloud Voice Services"
slug: "ct-cloud-voice-add-user-to-connect-for-ct-cloud-voice-services"
tags: ["calltower", "public"]
updated: 2026-09-18T14:34:20Z
published: 2026-09-18T14:34:20Z
canonical: "learn.calltower.com/ct-cloud-voice-add-user-to-connect-for-ct-cloud-voice-services"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# CT Cloud Voice- Add User to Connect For CT Cloud Voice Services

**Purpose:** Use this procedure to add a user in Connect for CT Cloud Voice services.

1. **Navigate to User View** From the main menu, open **User View**.

![clipboard_ea4872de123bd591d9cfae1e50b47b12c.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_ea4872de123bd591d9cfae1e50b47b12c.png?sv=2026-02-06&spr=https&st=2026-11-04T21%3A38%3A24Z&se=2026-11-04T22%3A38%3A24Z&sr=c&sp=r&sig=age0RCcIu0RHP2g1zTsPZmtFwHNrUqEsb0nvycZVZDU%3D)
2. Select **Add** in the upper-right corner of the table.

![clipboard_ec8d3f5171df90f18d21b284b30a2dae8.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_ec8d3f5171df90f18d21b284b30a2dae8.png?sv=2026-02-06&spr=https&st=2026-11-04T21%3A38%3A24Z&se=2026-11-04T22%3A38%3A24Z&sr=c&sp=r&sig=age0RCcIu0RHP2g1zTsPZmtFwHNrUqEsb0nvycZVZDU%3D)
3. **Enter the required user information** Complete the required fields shown in the image. After you enter the first and last name, the **Email Address**, **User Name**, and **Display Name** fields populate automatically.

- The selected **Location** determines the pool of available DIDs for CT Cloud Voice users.

![clipboard_e74f62295274e1c9653eaf125a8d24080.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e74f62295274e1c9653eaf125a8d24080.png?sv=2026-02-06&spr=https&st=2026-11-04T21%3A38%3A24Z&se=2026-11-04T22%3A38%3A24Z&sr=c&sp=r&sig=age0RCcIu0RHP2g1zTsPZmtFwHNrUqEsb0nvycZVZDU%3D)

1. Select the arrow at the bottom of the screen or select **Password** to continue.

![clipboard_ecedaa6c94d51abdf9b3d4fb0138d0d98.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_ecedaa6c94d51abdf9b3d4fb0138d0d98.png?sv=2026-02-06&spr=https&st=2026-11-04T21%3A38%3A24Z&se=2026-11-04T22%3A38%3A24Z&sr=c&sp=r&sig=age0RCcIu0RHP2g1zTsPZmtFwHNrUqEsb0nvycZVZDU%3D)

- Enter the password according to the password guidelines.

![clipboard_e9652985ffbf0659978ed36fc8e03d4b8.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e9652985ffbf0659978ed36fc8e03d4b8.png?sv=2026-02-06&spr=https&st=2026-11-04T21%3A38%3A24Z&se=2026-11-04T22%3A38%3A24Z&sr=c&sp=r&sig=age0RCcIu0RHP2g1zTsPZmtFwHNrUqEsb0nvycZVZDU%3D)
- When complete, select the blue next arrow or select **Services** to continue.

![clipboard_e34d407b23c2e26a1581d8ca2928b4542.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e34d407b23c2e26a1581d8ca2928b4542.png?sv=2026-02-06&spr=https&st=2026-11-04T21%3A38%3A24Z&se=2026-11-04T22%3A38%3A24Z&sr=c&sp=r&sig=age0RCcIu0RHP2g1zTsPZmtFwHNrUqEsb0nvycZVZDU%3D)

1. Enable CT Cloud Voice services by selecting the **CT Cloud Voice** checkbox.

![clipboard_e151a776317a6f22b58ad34e227f522c7.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e151a776317a6f22b58ad34e227f522c7.png?sv=2026-02-06&spr=https&st=2026-11-04T21%3A38%3A24Z&se=2026-11-04T22%3A38%3A24Z&sr=c&sp=r&sig=age0RCcIu0RHP2g1zTsPZmtFwHNrUqEsb0nvycZVZDU%3D)

1. After selecting the **CT Cloud Voice** checkbox, the available CT Cloud Voice service and user types appear. Select the appropriate service for the user.

> [!NOTE]
> Note:
> 
> The two primary user service types are (but not limited to):

- **Basic users:** Users with phones that do not have voicemail services.
- **Desktop users:** Users with phones that have voicemail services.

![clipboard_ea21ac03e53c9bdb723e9fd608021ef85.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_ea21ac03e53c9bdb723e9fd608021ef85.png?sv=2026-02-06&spr=https&st=2026-11-04T21%3A38%3A24Z&se=2026-11-04T22%3A38%3A24Z&sr=c&sp=r&sig=age0RCcIu0RHP2g1zTsPZmtFwHNrUqEsb0nvycZVZDU%3D)

1. Select the DID assigned to the user.

![clipboard_e16687300ec6265a85a74d39e626afe3a.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e16687300ec6265a85a74d39e626afe3a.png?sv=2026-02-06&spr=https&st=2026-11-04T21%3A38%3A24Z&se=2026-11-04T22%3A38%3A24Z&sr=c&sp=r&sig=age0RCcIu0RHP2g1zTsPZmtFwHNrUqEsb0nvycZVZDU%3D)
2. Select **Save** in the bottom-right corner.
3. The user setup is complete.

A telephony service that operates over the internet, allowing users to make and receive calls using cloud technology.

A specific service offering from CallTower that provides cloud-based voice communication solutions.

Direct Inward Dialing (DID) is a telecommunication service that allows a phone number to be assigned to a specific phone line within a private branch exchange (PBX), enabling direct calls to that line without going through a receptionist.