---
title: "CT Cloud Voice Admin - Reset User Password"
slug: "ct-cloud-voice-admin-reset-user-password"
tags: ["calltower", "public"]
updated: 2026-09-18T16:34:46Z
published: 2026-09-18T16:34:46Z
canonical: "learn.calltower.com/ct-cloud-voice-admin-reset-user-password"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# CT Cloud Voice Admin - Reset User Password

## Overview

This article will provide instructions on how to reset passwords in the Business Group Admin Portal.

## Resolution/Steps

1. You first will need to log into the [Business Group Admin Portal (Commportal)](https://commportal.calltower.com/#login.html) with your same credentials you use to log into CT Cloud Communicator.

![clipboard_ebc450be5b349270d8e23221b77bc6742.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_ebc450be5b349270d8e23221b77bc6742.png?sv=2026-02-06&spr=https&st=2026-11-04T21%3A35%3A54Z&se=2026-11-04T22%3A35%3A54Z&sr=c&sp=r&sig=a0mFI9v4vNexW5xXlL%2FI5gAXORwfrEUAd%2BRYf%2BP2nWE%3D)
2. Select the Users option.

![clipboard_e83b55012ee2b01e169f304eb3fce2e8a.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e83b55012ee2b01e169f304eb3fce2e8a.png?sv=2026-02-06&spr=https&st=2026-11-04T21%3A35%3A54Z&se=2026-11-04T22%3A35%3A54Z&sr=c&sp=r&sig=a0mFI9v4vNexW5xXlL%2FI5gAXORwfrEUAd%2BRYf%2BP2nWE%3D)
3. You can search for the name of the user or their number.

![1.PNG](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/1.PNG?sv=2026-02-06&spr=https&st=2026-11-04T21%3A35%3A54Z&se=2026-11-04T22%3A35%3A54Z&sr=c&sp=r&sig=a0mFI9v4vNexW5xXlL%2FI5gAXORwfrEUAd%2BRYf%2BP2nWE%3D)

1. Once you have the user you want to reset the password for you can go to the "..." blue circle option to pull up another menu.

![DOTS.PNG](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/DOTS.PNG?sv=2026-02-06&spr=https&st=2026-11-04T21%3A35%3A54Z&se=2026-11-04T22%3A35%3A54Z&sr=c&sp=r&sig=a0mFI9v4vNexW5xXlL%2FI5gAXORwfrEUAd%2BRYf%2BP2nWE%3D)

1. One the Menu is up then select "View individual settings"

![2.PNG](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/2(1).PNG?sv=2026-02-06&spr=https&st=2026-11-04T21%3A35%3A54Z&se=2026-11-04T22%3A35%3A54Z&sr=c&sp=r&sig=a0mFI9v4vNexW5xXlL%2FI5gAXORwfrEUAd%2BRYf%2BP2nWE%3D)

1. You then will want to open in a new window.

![3.PNG](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/3(1).PNG?sv=2026-02-06&spr=https&st=2026-11-04T21%3A35%3A54Z&se=2026-11-04T22%3A35%3A54Z&sr=c&sp=r&sig=a0mFI9v4vNexW5xXlL%2FI5gAXORwfrEUAd%2BRYf%2BP2nWE%3D)

1. Then select the "Change Password" option at the bottom of the window.

![4.PNG](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/4.PNG?sv=2026-02-06&spr=https&st=2026-11-04T21%3A35%3A54Z&se=2026-11-04T22%3A35%3A54Z&sr=c&sp=r&sig=a0mFI9v4vNexW5xXlL%2FI5gAXORwfrEUAd%2BRYf%2BP2nWE%3D)
2. You then can reset the password.

![5.PNG](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/5(1).PNG?sv=2026-02-06&spr=https&st=2026-11-04T21%3A35%3A54Z&se=2026-11-04T22%3A35%3A54Z&sr=c&sp=r&sig=a0mFI9v4vNexW5xXlL%2FI5gAXORwfrEUAd%2BRYf%2BP2nWE%3D)

A collection of users or resources within a telecommunications system that share common characteristics or purposes.