---
title: "CT Cloud Voice Admin - Unlock User"
slug: "ct-cloud-voice-admin-unlock-user"
tags: ["calltower", "public"]
updated: 2026-09-18T16:37:01Z
published: 2026-09-18T16:37:01Z
canonical: "learn.calltower.com/ct-cloud-voice-admin-unlock-user"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# CT Cloud Voice Admin - Unlock User

## Overview

This article will provide instructions on how to unlock a user in the Business Group Admin.

## Resolution/Steps

1. You first will need to log into the [Business Group Admin Portal (Commportal)](https://commportal.calltower.com/?__hstc=254337111.a38ce0c39172b8c1d718cf0b1192917c.1603313499257.1604680986233.1604684394364.34&__hssc=254337111.4.1604684394364&__hsfp=1628944238#login.html) with your same credentials you use to log into CT Cloud Communicator.

![clipboard_ebc450be5b349270d8e23221b77bc6742.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_ebc450be5b349270d8e23221b77bc6742(1).png?sv=2026-02-06&spr=https&st=2026-11-04T20%3A22%3A07Z&se=2026-11-04T21%3A22%3A07Z&sr=c&sp=r&sig=7hgQA8mriKDiZmq%2FfoaqKeHKwiNbWXThW0S6U%2FF52M0%3D)
2. Select the Users option.

![clipboard_e83b55012ee2b01e169f304eb3fce2e8a.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e83b55012ee2b01e169f304eb3fce2e8a(1).png?sv=2026-02-06&spr=https&st=2026-11-04T20%3A22%3A07Z&se=2026-11-04T21%3A22%3A07Z&sr=c&sp=r&sig=7hgQA8mriKDiZmq%2FfoaqKeHKwiNbWXThW0S6U%2FF52M0%3D)
3. You can search for the name of the user or their number.

![1.PNG](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/1(1).PNG?sv=2026-02-06&spr=https&st=2026-11-04T20%3A22%3A07Z&se=2026-11-04T21%3A22%3A07Z&sr=c&sp=r&sig=7hgQA8mriKDiZmq%2FfoaqKeHKwiNbWXThW0S6U%2FF52M0%3D)
4. Once you have the user you want to reset the password for you can go to the "..." blue circle option to pull up another menu.

![DOTS.PNG](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/DOTS(1).PNG?sv=2026-02-06&spr=https&st=2026-11-04T20%3A22%3A07Z&se=2026-11-04T21%3A22%3A07Z&sr=c&sp=r&sig=7hgQA8mriKDiZmq%2FfoaqKeHKwiNbWXThW0S6U%2FF52M0%3D)
5. You then will select "Unlock account" and the users account will now be unlocked.

![0.PNG](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/0.PNG?sv=2026-02-06&spr=https&st=2026-11-04T20%3A22%3A07Z&se=2026-11-04T21%3A22%3A07Z&sr=c&sp=r&sig=7hgQA8mriKDiZmq%2FfoaqKeHKwiNbWXThW0S6U%2FF52M0%3D)

A collection of users or resources within a telecommunications system that share common characteristics or purposes.