---
title: "CT Cloud Voice User - Call Forwarding Communicator"
slug: "ct-cloud-voice-user-call-forwarding-communicator"
tags: ["calltower", "public"]
updated: 2026-09-18T16:49:06Z
published: 2026-09-18T16:49:06Z
canonical: "learn.calltower.com/ct-cloud-voice-user-call-forwarding-communicator"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# CT Cloud Voice User - Call Forwarding Communicator

## Forward to VM

1. From the CT Cloud Communicator, select "Tools" and then "Call Manager"

![communicator.jpg](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/communicator.jpg?sv=2026-02-06&spr=https&st=2026-11-04T21%3A13%3A03Z&se=2026-11-04T22%3A13%3A03Z&sr=c&sp=r&sig=q3RJ%2FZg6bnoPqc7ECa3%2FF0Uw33YQgSmnV5VAsc7c9K4%3D)
2. Select "Message Settings"

![2.jpg](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/2(1).jpg?sv=2026-02-06&spr=https&st=2026-11-04T21%3A13%3A03Z&se=2026-11-04T22%3A13%3A03Z&sr=c&sp=r&sig=q3RJ%2FZg6bnoPqc7ECa3%2FF0Uw33YQgSmnV5VAsc7c9K4%3D)
3. Under "General" change the "incoming calls are forwarded to voicemail after..." to either 1 or 0 seconds. This will send the calls directly to VM.
4. Select "Apply"

![apply.jpg](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/apply.jpg?sv=2026-02-06&spr=https&st=2026-11-04T21%3A13%3A03Z&se=2026-11-04T22%3A13%3A03Z&sr=c&sp=r&sig=q3RJ%2FZg6bnoPqc7ECa3%2FF0Uw33YQgSmnV5VAsc7c9K4%3D)