---
title: "Customer Training - CallTower Contact List"
slug: "customer-training-calltower-contact-list"
tags: ["calltower", "public", "Customer Training"]
updated: 2026-07-27T14:19:07Z
published: 2026-07-27T14:19:07Z
canonical: "learn.calltower.com/customer-training-calltower-contact-list"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer Training - CallTower Contact List

**Last updated:** Apr 9, 2025, 8:43 AM by jchavez@calltower.com

Below is a list of the most common contacts that you will need. At the bottom of the doucment you will find a PDF, for you to print.

## CallTower Contact List

|  | **Contact Email/website** | **Contact Phone** |
| --- | --- | --- |
| **CallTower Support:** · New Location (except MS Teams Operator Connect) · Change DID Types · Add Phone numbers · Bulk Add · Bulk Routing/911 · Add Services to your account | [https://calltower.force.com/support/login](https://calltower.force.com/support/login) | **If it’s an emergency:** 1-800-347-5444 · Legacy OneStream Networks · Network Operations Center **Press 1** |
| **Client Success Team** | **Email:** [accountmanagement@calltower.com](mailto:accountmanagement@calltower.com) | 1-800-347-5444 **Press 3** |
| **CallTower Accounts Receivable:** - Questions about payment methods, missed payments, payments not listed on the invoice, and late fees unrelated to billing disputes | **Email:** [ar@calltower.com](mailto:ar@calltower.com) | 1-800-347-5444 **5 and then 1** |
| **CallTower Billing:** - Questions about billing inquiries, corrections, charges, wrong rates, quantity, date range, wrong product billing disputes, or other billing/reporting inquiries. | **Email:** [billing@calltower.com](mailto:billing@calltower.com) | 1-800-347-5444 **5 and then 2** |
| **Training:** Additional Admin, User, or on-site training | **Email:** [customertraining@calltower.com](mailto:customertraining@calltower.com) |  |
| **Bill Center Portal:** · Review Invoice · Pay bill (autopay, etc.) | [https://calltower.billcenter.net/](https://calltower.billcenter.net/) |  |
| **Real-Time System Status Updates** | [https://status.calltower.com/](https://status.calltower.com/) |  |
| **Client Support Plan** | [https://www.calltower.com/support/client-support-plan/](https://www.calltower.com/support/client-support-plan/) |
| **Support and Implementation Escalation Path** | [https://www.calltower.com/support/escalation-paths/](https://www.calltower.com/support/escalation-paths/) |
| **Client Success Escalation Path** | [https://www.calltower.com/support/client-success-escalation-path/](https://www.calltower.com/support/client-success-escalation-path/) |
| **CallTower Connect Admin Portal** | [https://connect.calltower.com/connect/](https://connect.calltower.com/connect/) |  |
| **CallTower Solutions Center** | [{{ glossary.UC}}.solutions/" rel="internal">www.uc.solutions](https://www.<span class=) |  |

## Print CallTower Contact List

[Contact Sheet-To Print -.pdf](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/Contact_Sheet-To_Print_-_Copy.pdf?sv=2026-02-06&spr=https&st=2026-11-04T20%3A39%3A01Z&se=2026-11-04T21%3A39%3A01Z&sr=c&sp=r&sig=lNV8k27%2BpHb3NGcHLqTuTVG%2B8vbShWD1NYwNkx03Wzs%3D)

Microsoft Teams (MS Teams) is a collaboration platform that combines workplace chat, video meetings, file storage, and application integration.

A service allowing customers to choose their telecom provider for making and receiving calls in Microsoft Teams.

Direct Inward Dialing (DID) is a telecommunication service that allows a phone number to be assigned to a specific phone line within a private branch exchange (PBX), enabling direct calls to that line without going through a receptionist.

CallTower Connect is is CallTower’s online management portal that lets administrators easily manage users, phone numbers, services, reporting, and communication settings all in one place.