---
title: "Customer Training - What An Admin Can AND Cannot Do in Connect"
slug: "customer-training-what-an-admin-can-and-cannot-do-in-connect"
tags: ["calltower", "public", "Customer Training"]
updated: 2026-07-30T02:21:56Z
published: 2026-07-30T02:21:56Z
canonical: "learn.calltower.com/customer-training-what-an-admin-can-and-cannot-do-in-connect"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer Training - What An Admin Can AND Cannot Do in Connect

**Last updated:** Jan 27, 2026, 8:32 AM by jchavez@calltower.com

## What an MPOC Admin Can and Cannot Do in CallTower Connect

### CT Cloud Voice

#### Can

There are many tasks that **can be taken** care of quickly and efficiently by customer admins on their own, without having to contact or wait on CallTower Client Success Team – a few of which include:

- Password resets
- User creation and deletion (not bulk deletion)
- Updating of user information
- Phone creation and deletion
- Pull CDR and Analytics
- Set Forwards on users lines
- Add phones to users lines
- Managed Hunt Groups – Creation/Deletions edit settings
- Add/Delete Auto Attendants
- Add/Delete/Edit Call Parks
- Add/Delete/Edit Short Codes
- Add/Delete/Edit Departments
- Change DID Types
- Force 911 Registration and update E911 Info
- Change the Description of the Location in Location Properties

#### Cannot

There are a few tasks that **cannot be taken** care of by customer admins on their own, without having to contact or wait on CallTower Client Success Team– a few of which include:

- Add New DID’s
- New Locations
- New Services/Licenses

### CT Cloud SIP

#### Can

There are many tasks that **can be taken** care of quickly and efficiently by customer admins on their own, without having to contact or wait on CallTower Client Success Team – a few of which include:

- Add/remove DIDs
- Add sip bindings
- Add/ remove forwarding
- Add/remove numbers to call rejection
- Add/remove first/last code
- Add/remove Calling party number

#### Cannot

- Add/remove Sip Trunks
- Update International dialing past tier 1
- Update Service Suspension

### Microsoft Direct Routing

#### Can

There are many tasks that **can be taken** care of quickly and efficiently by customer admins on their own, without having to contact or wait on CallTower Client Success Team – a few of which include:

- User creation and deletion (not bulk deletion)
- Updating of user information
- Pull CDR and Analytics
- Licensing

#### Cannot

There are a few tasks that **cannot be taken** care of by customer admins on their own without having to contact or wait on CallTower Client Success Team – a few of which include:

- New or changing DIDs
- New Locations
- New Services

### Microsoft Operator Connect

#### Can

Tasks that **can be taken** care of quickly and efficiently by customer admins on their own, without having to contact or wait on CallTower Client Success Team – a few of which include:

- Number Management
- Pull CDR and Analytics

#### Cannot

Tasks that **cannot be taken** care of by customer admins on their own without having to contact or wait on CallTower Client Success Team – a few of which include:

- Most other items are completed in the Teams Admin Portal.

### Cisco

#### Can

There are many tasks that **can be taken** care of quickly and efficiently by customer admins on their own, without having to contact or wait on CallTower Client Success Team – a few of which include:

- Password resets
- User creation and deletion (not bulk deletion)
- Updating of user information
- Phone creation and deletion
- Pull CDR and Analytics

#### Cannot

There are a few tasks that **cannot be taken** care of by customer admins on their own without having to contact or wait on CallTower Client Success Team – a few of which include:

- New or changing DIDs
- New Locations
- New Services/Licenses

### Provisioning Fees

**Customers requesting CallTower Client Success Team to complete requests are subject to a provisioning fee billed at $100/hr. in 15-minute increments for the time required to complete the change. For example, any MACD (move, add, change, delete).**

CallTower Connect is is CallTower’s online management portal that lets administrators easily manage users, phone numbers, services, reporting, and communication settings all in one place.

Direct Inward Dialing (DID) is a telecommunication service that allows a phone number to be assigned to a specific phone line within a private branch exchange (PBX), enabling direct calls to that line without going through a receptionist.

A service allowing customers to choose their telecom provider for making and receiving calls in Microsoft Teams.