---
title: "Five9 - Adapter Interface Settings"
slug: "five9-adapter-interface-settings"
tags: ["calltower", "public"]
updated: 2026-07-27T13:52:28Z
published: 2026-07-27T13:52:28Z
canonical: "learn.calltower.com/five9-adapter-interface-settings"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Five9 - Adapter Interface Settings

## User Settings

Click **Settings**

![clipboard_e0942f9773d1a8476fc109878296503ba.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e0942f9773d1a8476fc109878296503ba.png?sv=2026-02-06&spr=https&st=2026-11-05T03%3A34%3A56Z&se=2026-11-05T04%3A34%3A56Z&sr=c&sp=r&sig=JQ%2BeJaOZMRy9agbVAOlkF50cOxmMpURR7q5mE1J%2BZp0%3D)

Select **General, Audio Devices, Sound Alerts, or Password, m**ake changes, as desired and then click **Save & Close**

**![clipboard_e68de9d05ae90f1bfb9eeb239de2ba3c1.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e68de9d05ae90f1bfb9eeb239de2ba3c1.png?sv=2026-02-06&spr=https&st=2026-11-05T03%3A34%3A56Z&se=2026-11-05T04%3A34%3A56Z&sr=c&sp=r&sig=JQ%2BeJaOZMRy9agbVAOlkF50cOxmMpURR7q5mE1J%2BZp0%3D)**

## General Settings

![clipboard_edebdfed426a17e51929f0a69612a10c7.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_edebdfed426a17e51929f0a69612a10c7.png?sv=2026-02-06&spr=https&st=2026-11-05T03%3A34%3A56Z&se=2026-11-05T04%3A34%3A56Z&sr=c&sp=r&sig=JQ%2BeJaOZMRy9agbVAOlkF50cOxmMpURR7q5mE1J%2BZp0%3D)

- **Select skills at login**: Available if you have permission to access call queues. If you disable this option, you can no longer choose call queues when you log into the adapter.
- **Show call variables**: Available if you have permission to view specific information about transferred and conference calls. For more information about the variables that you may see and how to use them, contact your administrator.
- **Open Five9 Adapter in a separate browser window**: Opens the adapter in a new browser window. With Internet Explorer, the softphone always opens in a separate browser window. This option is not always available.
- **Application language**: If your domain and user role are enabled for multiple languages, you can select the display language for items, such as labels, dispositions, notes, internal chats, and reason codes.
- **Change my skill selection**: Link that opens your skills options so that you may start or stop following queues.

## Audio Device Settings

![clipboard_e23014d5d42d0e00278509b70ecd6d76a.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e23014d5d42d0e00278509b70ecd6d76a.png?sv=2026-02-06&spr=https&st=2026-11-05T03%3A34%3A56Z&se=2026-11-05T04%3A34%3A56Z&sr=c&sp=r&sig=JQ%2BeJaOZMRy9agbVAOlkF50cOxmMpURR7q5mE1J%2BZp0%3D)

- Select **Audio Devices**
- Choose from available equipment and **Restart Station** if changed
- Use **Echo Call** to test
- Click **Save and Close**

## Automatic Answer Settings

Disable settings to allow agents to manually Accept or Reject interactions

![clipboard_e642555fb1d44c048069a19395e3c173c.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e642555fb1d44c048069a19395e3c173c.png?sv=2026-02-06&spr=https&st=2026-11-05T03%3A34%3A56Z&se=2026-11-05T04%3A34%3A56Z&sr=c&sp=r&sig=JQ%2BeJaOZMRy9agbVAOlkF50cOxmMpURR7q5mE1J%2BZp0%3D)

## Greeting Settings

- Used to upload personal greeting for Personal Voicemail
- Can be used for other recordings, as applicable

![clipboard_e750981b9f0219fa3fe2314d1bede1eb2.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e750981b9f0219fa3fe2314d1bede1eb2.png?sv=2026-02-06&spr=https&st=2026-11-05T03%3A34%3A56Z&se=2026-11-05T04%3A34%3A56Z&sr=c&sp=r&sig=JQ%2BeJaOZMRy9agbVAOlkF50cOxmMpURR7q5mE1J%2BZp0%3D)

## Sound Alert Settings

Enable sound alerts as desired

![clipboard_e090e07f756d76a94277fedbb2473d64c.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e090e07f756d76a94277fedbb2473d64c.png?sv=2026-02-06&spr=https&st=2026-11-05T03%3A34%3A56Z&se=2026-11-05T04%3A34%3A56Z&sr=c&sp=r&sig=JQ%2BeJaOZMRy9agbVAOlkF50cOxmMpURR7q5mE1J%2BZp0%3D)

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