---
title: "Five9 - Agent Recording"
slug: "five9-agent-recording"
tags: ["calltower", "public"]
updated: 2026-07-27T13:52:27Z
published: 2026-07-27T13:52:27Z
canonical: "learn.calltower.com/five9-agent-recording"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Five9 - Agent Recording

### Supervisor Plus Interface

To access, listen to, and download call recordings:

1. **Login to Supervisor Plus**.
2. Go to the **Agents** tab.
3. Scroll to **Agent Statistics**, choose the agent, and click **View Agent Details** from the Actions column.
4. Navigate to the **Recordings** tab.
5. Use the **play button** to listen or the **download icon** to save the recording.
6. If a call has multiple sessions, click the **light grey "+" icon** to expand and access all segments.
7. You can also **group recordings by session** for easier navigation

---

### VCC Administrator & Supervisor Applications

You can also access recordings via:

- **VCC Administrator**:
  - Login and go to **Users**.
  - Right-click a user and select **View Properties**.
  - Go to the **Recordings** tab.
  - Recordings downloaded here are saved in the **%temp% folder**.
- **VCC Supervisor**:
  - Login and go to the **Agents** tab.
  - Right-click a user and select **View Properties**.
  - Access recordings from the **Recordings** tab.
- **Five9 Reports**:
  - Run a **Call Log Report** from the Reports section.
  - The last column contains a **recording link** you can play or download.
  - Ensure the **"User Can Access the Recordings Column"** permission is enabled

A cloud-based contact center software provider that offers solutions for customer engagement and support.