---
title: "Five9 - Call Segments"
slug: "five9-call-segments"
tags: ["calltower", "public"]
updated: 2026-07-27T13:52:29Z
published: 2026-07-27T13:52:29Z
canonical: "learn.calltower.com/five9-call-segments"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Five9 - Call Segments

Call segments relate to each type of interaction processed by the Five9 Virtual Contact Center (VCC) software. Use these metrics to help you interpret call logs.

**[Call Events](https://documentation.five9.com/bundle/reports-dashboards/page/reports-dashboards/call-and-interaction-segments/call-events.htm)**

A cloud-based contact center software provider that offers solutions for customer engagement and support.