---
title: "Five9 - Chat Lifecycle"
slug: "five9-chat-lifecycle"
tags: ["calltower", "public"]
updated: 2026-07-23T10:21:12Z
published: 2026-07-23T10:21:12Z
canonical: "learn.calltower.com/five9-chat-lifecycle"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Five9 - Chat Lifecycle

This illustration shows the metrics for calculating chats routed to agents for fulfillment. Digital engagement interactions may use open dispositions, which are shown in green.

![](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/ChatLifecycleCAP(1).gif?sv=2026-02-06&spr=https&st=2026-11-05T02%3A25%3A35Z&se=2026-11-05T03%3A25%3A35Z&sr=c&sp=r&sig=hWDKO3%2F8E9jutx%2FAeEnQ8Zbe3d75V%2FvQJkfURR%2FqV70%3D)