---
title: "Five9 - Creating Reports"
slug: "five9-creating-reports"
tags: ["calltower", "public"]
updated: 2026-07-27T12:52:37Z
published: 2026-07-27T12:52:37Z
canonical: "learn.calltower.com/five9-creating-reports"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Five9 - Creating Reports

To open the wizard, click **Create New Custom Report**.

![](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/comp_customReports0.gif?sv=2026-02-06&spr=https&st=2026-11-05T04%3A42%3A58Z&se=2026-11-05T05%3A42%3A58Z&sr=c&sp=r&sig=1hOyHOZJymcKytEFkV4ZTs9gL%2FUmdvD%2F%2BsOQqjzmfIE%3D)

Follow each step in the wizard:

- [**Selecting the Type of Data**](https://documentation.five9.com/bundle/reports-dashboards/page/reports-dashboards/creating-and-customizing-reports/selecting-type-of-data.htm)
- [**Selecting the Report Layout**](https://documentation.five9.com/bundle/reports-dashboards/page/reports-dashboards/creating-and-customizing-reports/selecting-report-layout.htm)
- [**Selecting Report Data**](https://documentation.five9.com/bundle/reports-dashboards/page/reports-dashboards/creating-and-customizing-reports/selecting-report-data.htm)
- [**Selecting the Sorting Order of the Columns**](https://documentation.five9.com/bundle/reports-dashboards/page/reports-dashboards/creating-and-customizing-reports/selecting-sorting-order-of-columns.htm)
- [**Adding Calculated Values**](https://documentation.five9.com/bundle/reports-dashboards/page/reports-dashboards/creating-and-customizing-reports/adding-calcuated-values.htm)
- [**Defining the Order and Grouping Report Data**](https://documentation.five9.com/bundle/reports-dashboards/page/reports-dashboards/creating-and-customizing-reports/defining-order-and-grouping-report-data.htm)
- [**Selecting Display Criteria and Filters**](https://documentation.five9.com/bundle/reports-dashboards/page/reports-dashboards/creating-and-customizing-reports/selecting-display-criteria-and-filters.htm)
- [**Generating Reports**](https://documentation.five9.com/bundle/reports-dashboards/page/reports-dashboards/creating-and-customizing-reports/generating-reports.htm)
- [**Example: Processed Email Interactions**](https://documentation.five9.com/bundle/reports-dashboards/page/reports-dashboards/creating-and-customizing-reports/example-processed-email-interaction.htm)