---
title: "Five9 - End Call and End Interaction"
slug: "five9-end-call-and-end-interaction"
tags: ["calltower", "public"]
updated: 2026-07-29T21:22:47Z
published: 2026-07-29T21:22:47Z
canonical: "learn.calltower.com/five9-end-call-and-end-interaction"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Five9 - End Call and End Interaction

To end a call, click the "End Call" button on the lefthand panel. This will put the agent into an After Call Work status, also known as Wrap-Up Time. See [Wrap-up Call](/v1/docs/five9-wrap-up-call)

> [!NOTE]
> Note:
> 
> If the caller hangs up on the agent, the agent will be immediately placed into After Call Work status.

After completing any outstanding tasks during Wrap-Up Time (see [Five9 Agent - Call Disposition](/v1/docs/five9-call-disposition)) the agent can end the interaction by clicking the "End Interaction" button at the top right of the screen.

> [!NOTE]
> Note:
> 
> Ending the interaction also ends the call.

## ![five9 end call end interaction .png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/five9_end_call_end_interaction_.png?sv=2026-02-06&spr=https&st=2026-11-05T01%3A23%3A42Z&se=2026-11-05T02%3A23%3A42Z&sr=c&sp=r&sig=LRGaJfzF7Pq6ZtqRjtw4KP1tCkwivT4w7QKyZuCrdf8%3D)