---
title: "Five9 - Help Menu"
slug: "five9-help-menu"
tags: ["calltower", "public"]
updated: 2026-07-23T10:21:12Z
published: 2026-07-23T10:21:12Z
canonical: "learn.calltower.com/five9-help-menu"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Five9 - Help Menu

- Click **Help**
- **Agent Guide**
- **About**
- **Test Call** – test speakers and microphone
- **Voice Connectivity Test** – used for troubleshooting
- **Logging** – Used for troubleshooting
- **Request Help** – Contact Admins or Supervisors

![clipboard_ec87904d64f9302265fdba1210b32945e.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_ec87904d64f9302265fdba1210b32945e.png?sv=2026-02-06&spr=https&st=2026-11-05T02%3A25%3A35Z&se=2026-11-05T03%3A25%3A35Z&sr=c&sp=r&sig=hWDKO3%2F8E9jutx%2FAeEnQ8Zbe3d75V%2FvQJkfURR%2FqV70%3D)

## Requesting Help

- In the Help menu, select Request Help
- Select role you want to contact
- Select skills, if applicable
- Click Send Request

![clipboard_eac428a95f37b9067db9078186ef29ed7.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_eac428a95f37b9067db9078186ef29ed7.png?sv=2026-02-06&spr=https&st=2026-11-05T02%3A25%3A35Z&se=2026-11-05T03%3A25%3A35Z&sr=c&sp=r&sig=hWDKO3%2F8E9jutx%2FAeEnQ8Zbe3d75V%2FvQJkfURR%2FqV70%3D)

- You will hear an alarm and see the confirmation message.

![clipboard_eea8c90f81ffcd219739b0f12e8a4f65c.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_eea8c90f81ffcd219739b0f12e8a4f65c.png?sv=2026-02-06&spr=https&st=2026-11-05T02%3A25%3A35Z&se=2026-11-05T03%3A25%3A35Z&sr=c&sp=r&sig=hWDKO3%2F8E9jutx%2FAeEnQ8Zbe3d75V%2FvQJkfURR%2FqV70%3D)

- When it is accepted a chat invitation is sent. *Supervisors will receive request and can accept to open a chat*

![clipboard_eaf506f6e4f8dd635add1c6590a786029.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_eaf506f6e4f8dd635add1c6590a786029.png?sv=2026-02-06&spr=https&st=2026-11-05T02%3A25%3A35Z&se=2026-11-05T03%3A25%3A35Z&sr=c&sp=r&sig=hWDKO3%2F8E9jutx%2FAeEnQ8Zbe3d75V%2FvQJkfURR%2FqV70%3D)