---
title: "Five9 - Installing the browser and Softphone Extensions"
slug: "five9-installing-the-browser-and-softphone-extensions"
tags: ["calltower", "public"]
updated: 2026-07-30T00:00:29Z
published: 2026-07-30T00:00:29Z
canonical: "learn.calltower.com/five9-installing-the-browser-and-softphone-extensions"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Five9 - Installing the browser and Softphone Extensions

## Installing the Five9 Browser and Softphone Extensions

Access **login.five9.com** and login using your credentials

Select a different region, if applicable.

![clipboard_e3b2d4358eda8797bebf544dfe2f7d1bb.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e3b2d4358eda8797bebf544dfe2f7d1bb.png?sv=2026-02-06&spr=https&st=2026-11-05T04%3A54%3A28Z&se=2026-11-05T05%3A54%3A28Z&sr=c&sp=r&sig=Xy0YUdFdX6UZB%2B4xhynt4q1FP8QzWBt8QYR%2BC1HclrI%3D)

Click on **CRM Integrations**

![clipboard_eeb1db1fe16a4f49d9d75eb52cebf13a6.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_eeb1db1fe16a4f49d9d75eb52cebf13a6.png?sv=2026-02-06&spr=https&st=2026-11-05T04%3A54%3A28Z&se=2026-11-05T05%3A54%3A28Z&sr=c&sp=r&sig=Xy0YUdFdX6UZB%2B4xhynt4q1FP8QzWBt8QYR%2BC1HclrI%3D)

Select Five9 Adapter for MS Dynamics and locate appropriate Downloads for role and install

![clipboard_e967f95639479a1d568bc1ea4cd46a11b.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e967f95639479a1d568bc1ea4cd46a11b.png?sv=2026-02-06&spr=https&st=2026-11-05T04%3A54%3A28Z&se=2026-11-05T05%3A54%3A28Z&sr=c&sp=r&sig=Xy0YUdFdX6UZB%2B4xhynt4q1FP8QzWBt8QYR%2BC1HclrI%3D)

## Accessing the Adapter - MS Dynamics

Click on **Engage** from within the CRM window

![clipboard_e0b4fe0db251e1ac1bbb0bbf96b12fd03.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e0b4fe0db251e1ac1bbb0bbf96b12fd03.png?sv=2026-02-06&spr=https&st=2026-11-05T04%3A54%3A28Z&se=2026-11-05T05%3A54%3A28Z&sr=c&sp=r&sig=Xy0YUdFdX6UZB%2B4xhynt4q1FP8QzWBt8QYR%2BC1HclrI%3D)

Select Station Type from the list, enter Softphone ID as **Station Number** and click **Confirm.**

![clipboard_e5423f5022755867c5f5c098cac4950b5.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e5423f5022755867c5f5c098cac4950b5.png?sv=2026-02-06&spr=https&st=2026-11-05T04%3A54%3A28Z&se=2026-11-05T05%3A54%3A28Z&sr=c&sp=r&sig=Xy0YUdFdX6UZB%2B4xhynt4q1FP8QzWBt8QYR%2BC1HclrI%3D)

Verify Station equipment and click **Confirm.**

**![clipboard_ecd65dfab43a6d99c378ecfa6dc09617c.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_ecd65dfab43a6d99c378ecfa6dc09617c.png?sv=2026-02-06&spr=https&st=2026-11-05T04%3A54%3A28Z&se=2026-11-05T05%3A54%3A28Z&sr=c&sp=r&sig=Xy0YUdFdX6UZB%2B4xhynt4q1FP8QzWBt8QYR%2BC1HclrI%3D)**

**![clipboard_e9b72d38682c7152da81551767b90759f.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e9b72d38682c7152da81551767b90759f.png?sv=2026-02-06&spr=https&st=2026-11-05T04%3A54%3A28Z&se=2026-11-05T05%3A54%3A28Z&sr=c&sp=r&sig=Xy0YUdFdX6UZB%2B4xhynt4q1FP8QzWBt8QYR%2BC1HclrI%3D)**

## Software Installation Guides

- [Softphone Installation - Chrome_v2.1.pdf](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/QRG_C1M1T2_-_Softphone_Installation_-_Chrome_v2.1.pdf?sv=2026-02-06&spr=https&st=2026-11-05T04%3A54%3A28Z&se=2026-11-05T05%3A54%3A28Z&sr=c&sp=r&sig=Xy0YUdFdX6UZB%2B4xhynt4q1FP8QzWBt8QYR%2BC1HclrI%3D)
- [Softphone Installation - Firefox_v2.1.pdf](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/QRG_C1M1T3_-_Softphone_Installation_-_Firefox_v2.1.pdf?sv=2026-02-06&spr=https&st=2026-11-05T04%3A54%3A28Z&se=2026-11-05T05%3A54%3A28Z&sr=c&sp=r&sig=Xy0YUdFdX6UZB%2B4xhynt4q1FP8QzWBt8QYR%2BC1HclrI%3D)
- [Softphone Installation - Microsoft Edge_v3.0.pdf](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/QRG_C1M1T4_-_Softphone_Installation_-_Microsoft_Edge_v3.0.pdf?sv=2026-02-06&spr=https&st=2026-11-05T04%3A54%3A28Z&se=2026-11-05T05%3A54%3A28Z&sr=c&sp=r&sig=Xy0YUdFdX6UZB%2B4xhynt4q1FP8QzWBt8QYR%2BC1HclrI%3D)