---
title: "Five9 - Logging in and Forgot Password"
slug: "five9-logging-in-and-forgot-password"
tags: ["calltower", "public"]
updated: 2026-07-27T13:52:29Z
published: 2026-07-27T13:52:29Z
canonical: "learn.calltower.com/five9-logging-in-and-forgot-password"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Five9 - Logging in and Forgot Password

## Logging In

1. Go to login.Five9.com
2. Enter your Five9 Credientials
3. Click "Log In"

![clipboard_e3250b295866445919c6c226e5d3980fc.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e3250b295866445919c6c226e5d3980fc.png?sv=2026-02-06&spr=https&st=2026-11-05T04%3A42%3A44Z&se=2026-11-05T05%3A42%3A44Z&sr=c&sp=r&sig=YZIOEfD3bV2D4ZT9GQ3lznfjn9BEJRYLXAw75cKBxPE%3D)
4. Click "Agent"

![clipboard_e49d8ca507d938bf646663241fbb6443d.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e49d8ca507d938bf646663241fbb6443d.png?sv=2026-02-06&spr=https&st=2026-11-05T04%3A42%3A44Z&se=2026-11-05T05%3A42%3A44Z&sr=c&sp=r&sig=YZIOEfD3bV2D4ZT9GQ3lznfjn9BEJRYLXAw75cKBxPE%3D)
5. Choose a "Station Type"
6. Enter "Station ID/Number
7. Click "Next"

![clipboard_e03be3b299879b06de06ca67c5af992ad.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e03be3b299879b06de06ca67c5af992ad.png?sv=2026-02-06&spr=https&st=2026-11-05T04%3A42%3A44Z&se=2026-11-05T05%3A42%3A44Z&sr=c&sp=r&sig=YZIOEfD3bV2D4ZT9GQ3lznfjn9BEJRYLXAw75cKBxPE%3D)

## Resetting Password

1. From the Five9 login page, click on "Trouble logging In?"

![clipboard_e8909ebd9c9daaa6fc76f4d3b732910a4.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e8909ebd9c9daaa6fc76f4d3b732910a4.png?sv=2026-02-06&spr=https&st=2026-11-05T04%3A42%3A44Z&se=2026-11-05T05%3A42%3A44Z&sr=c&sp=r&sig=YZIOEfD3bV2D4ZT9GQ3lznfjn9BEJRYLXAw75cKBxPE%3D)
2. Enter your Five9 user name
3. Click "Reset Password"

![clipboard_e2190a28a0adf201080dc366dbf8ed739.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e2190a28a0adf201080dc366dbf8ed739.png?sv=2026-02-06&spr=https&st=2026-11-05T04%3A42%3A44Z&se=2026-11-05T05%3A42%3A44Z&sr=c&sp=r&sig=YZIOEfD3bV2D4ZT9GQ3lznfjn9BEJRYLXAw75cKBxPE%3D)
4. Enter your email address
5. Click "Ok" -The password reset link will be sent to you email
6. Click the password reset link in your email

![clipboard_eec98b8bfe03bfdd2a422836fcb10bd7b.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_eec98b8bfe03bfdd2a422836fcb10bd7b.png?sv=2026-02-06&spr=https&st=2026-11-05T04%3A42%3A44Z&se=2026-11-05T05%3A42%3A44Z&sr=c&sp=r&sig=YZIOEfD3bV2D4ZT9GQ3lznfjn9BEJRYLXAw75cKBxPE%3D)

![clipboard_ec11b666c536c04ca664b0088316199e9.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_ec11b666c536c04ca664b0088316199e9.png?sv=2026-02-06&spr=https&st=2026-11-05T04%3A42%3A44Z&se=2026-11-05T05%3A42%3A44Z&sr=c&sp=r&sig=YZIOEfD3bV2D4ZT9GQ3lznfjn9BEJRYLXAw75cKBxPE%3D)
7. Enter the answer to your security questions
8. Click "**Ok**"
9. Assign a new password, making sure to follow the password requirements
10. Click "**Update**"

![clipboard_e0e7cec0870b58448e34fe9fed9942ba9.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e0e7cec0870b58448e34fe9fed9942ba9.png?sv=2026-02-06&spr=https&st=2026-11-05T04%3A42%3A44Z&se=2026-11-05T05%3A42%3A44Z&sr=c&sp=r&sig=YZIOEfD3bV2D4ZT9GQ3lznfjn9BEJRYLXAw75cKBxPE%3D)

## Printable Handout

[Logging in.pdf](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/Logging_in.pdf?sv=2026-02-06&spr=https&st=2026-11-05T04%3A42%3A44Z&se=2026-11-05T05%3A42%3A44Z&sr=c&sp=r&sig=YZIOEfD3bV2D4ZT9GQ3lznfjn9BEJRYLXAw75cKBxPE%3D)

A cloud-based contact center software provider that offers solutions for customer engagement and support.