---
title: "Five9 - Receiving a Call"
slug: "five9-receiving-a-call"
tags: ["calltower", "public"]
updated: 2026-07-27T12:52:37Z
published: 2026-07-27T12:52:37Z
canonical: "learn.calltower.com/five9-receiving-a-call"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Five9 - Receiving a Call

## Receiving an Inbound Call

- Make sure you are in the **Ready** state to receive calls
- Tone will play to announce call, and caller will be connected automatically*
- CRM screen will pop up with customer record based on phone number

*Automatic answer is a setting that can be configured. If this isn't enabled, agent will be able to either accept or decline the call.

![five9 crm.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/five9_crm.png?sv=2026-02-06&spr=https&st=2026-11-05T02%3A26%3A24Z&se=2026-11-05T03%3A26%3A24Z&sr=c&sp=r&sig=2GpLMcQHrQNpQ9q%2FSS5T%2Fd1hHsXfNBRw299LtdNzdqE%3D)

## Manual Answer

- Make sure you are in the **Ready** state to receive calls
- Call preview appears, click **Accept** to receive call
- CRM screen will pop up with caller data
- If Agent doesn't **Accept** call it will go back to queue and Agent is put in **System Not Ready** state