---
title: "Five9 - Testing Voice Connectivity"
slug: "five9-testing-voice-connectivity"
tags: ["calltower", "public"]
updated: 2026-07-27T13:52:28Z
published: 2026-07-27T13:52:28Z
canonical: "learn.calltower.com/five9-testing-voice-connectivity"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Five9 - Testing Voice Connectivity

1. Change your state to Not Ready
2. Click Help
3. Select Voice Connectivity Test

![clipboard_e9e0bdd97ac55f01b4db8a4065486a5a0.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e9e0bdd97ac55f01b4db8a4065486a5a0.png?sv=2026-02-06&spr=https&st=2026-11-05T03%3A38%3A25Z&se=2026-11-05T04%3A38%3A25Z&sr=c&sp=r&sig=GoE4HSFl3sXvChLJcLYf7tuqVVrU7zHM%2B5GfGOph3ZY%3D)
4. Click Download the Test button
  1. Select Remote Agent Test if you're working from home or in a small office setup
5. Unzip the downloaded file and run the application

![clipboard_e060b040d85d5f6fd774850aaa5a277b8.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e060b040d85d5f6fd774850aaa5a277b8.png?sv=2026-02-06&spr=https&st=2026-11-05T03%3A38%3A25Z&se=2026-11-05T04%3A38%3A25Z&sr=c&sp=r&sig=GoE4HSFl3sXvChLJcLYf7tuqVVrU7zHM%2B5GfGOph3ZY%3D)
6. Enter a Client Number (ex. your company name) and a Test Code (CAT_us or CAT_UK, depending on your domain's region)
7. Click Ok

The app conducts a series of tests and closes automatically once completed. To obtain the results, contact Five9 and provide the Clinet Name and the time the test was conducted.

![clipboard_e5c641a35e40b97f6a38ade58fd5f1300.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e5c641a35e40b97f6a38ade58fd5f1300.png?sv=2026-02-06&spr=https&st=2026-11-05T03%3A38%3A25Z&se=2026-11-05T04%3A38%3A25Z&sr=c&sp=r&sig=GoE4HSFl3sXvChLJcLYf7tuqVVrU7zHM%2B5GfGOph3ZY%3D)

## Using Echo Call

1. Change your state to Not Ready
2. Expand the Help menu
3. Select Echo Call
4. Follow the audio instructions

![clipboard_e8943a9afe636553bdb1ed5b408906637.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e8943a9afe636553bdb1ed5b408906637.png?sv=2026-02-06&spr=https&st=2026-11-05T03%3A38%3A25Z&se=2026-11-05T04%3A38%3A25Z&sr=c&sp=r&sig=GoE4HSFl3sXvChLJcLYf7tuqVVrU7zHM%2B5GfGOph3ZY%3D)

## Restart Your Station

1. Change your state to Not Ready state
2. Click the Connectivity Status icon
3. Click Restart Station

The status will show as Connected once you have established a successful softphone connection.

![clipboard_e03bdd126dabe46ac2e5591dbce533061.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e03bdd126dabe46ac2e5591dbce533061.png?sv=2026-02-06&spr=https&st=2026-11-05T03%3A38%3A25Z&se=2026-11-05T04%3A38%3A25Z&sr=c&sp=r&sig=GoE4HSFl3sXvChLJcLYf7tuqVVrU7zHM%2B5GfGOph3ZY%3D)

## Printable Handout

[Checking Connectivity.pdf](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/C1M2_-_Checking_Connectivity.pdf?sv=2026-02-06&spr=https&st=2026-11-05T03%3A38%3A25Z&se=2026-11-05T04%3A38%3A25Z&sr=c&sp=r&sig=GoE4HSFl3sXvChLJcLYf7tuqVVrU7zHM%2B5GfGOph3ZY%3D)

A cloud-based contact center software provider that offers solutions for customer engagement and support.