---
title: "Five9 - Transfers"
slug: "five9-transfers"
tags: ["calltower", "public"]
updated: 2026-07-24T20:38:21Z
published: 2026-07-24T20:38:21Z
canonical: "learn.calltower.com/five9-transfers"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Five9 - Transfers

## Warm Transfer

1. Click **Transfer**
2. Enter destination name/number
3. Select **Warm**
4. Choose disposition code
5. Click **Initiate Transfer**
6. When ready to complete the transfer, click **Complete Transfer**

Steps 1-5:

![clipboard_ea8ce8ed83d8d98d2ee18c2b0452c97f2.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_ea8ce8ed83d8d98d2ee18c2b0452c97f2.png?sv=2026-02-06&spr=https&st=2026-11-05T03%3A38%3A24Z&se=2026-11-05T04%3A38%3A24Z&sr=c&sp=r&sig=kn07Fn0s%2FWQh5N%2FVAobjkUwS%2FwJK0kcaQxZBGUvZkmQ%3D)

Step 6:

![clipboard_e74b92626c44401fb56120259e71ef2f7.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e74b92626c44401fb56120259e71ef2f7.png?sv=2026-02-06&spr=https&st=2026-11-05T03%3A38%3A24Z&se=2026-11-05T04%3A38%3A24Z&sr=c&sp=r&sig=kn07Fn0s%2FWQh5N%2FVAobjkUwS%2FwJK0kcaQxZBGUvZkmQ%3D)

## Cold Transfer

1. Click **Transfer**
2. Enter destination name/number
3. Select **Cold**
4. Choose return/redirection rules after designated number of minutes
5. Click **Complete Transfer**

Steps 1-5:

![clipboard_ee0d5b25fde352a7b598a3acd8f7b0328.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_ee0d5b25fde352a7b598a3acd8f7b0328.png?sv=2026-02-06&spr=https&st=2026-11-05T03%3A38%3A24Z&se=2026-11-05T04%3A38%3A24Z&sr=c&sp=r&sig=kn07Fn0s%2FWQh5N%2FVAobjkUwS%2FwJK0kcaQxZBGUvZkmQ%3D)