---
title: "Five9 - Zendesk Requesting Assistance"
slug: "five9-zendesk-requesting-assistance"
tags: ["calltower", "public"]
updated: 2026-07-23T10:21:12Z
published: 2026-07-23T10:21:12Z
canonical: "learn.calltower.com/five9-zendesk-requesting-assistance"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Five9 - Zendesk Requesting Assistance

This section provides access to several help options.

![](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/_cmp-help-classic.png?sv=2026-02-06&spr=https&st=2026-11-05T03%3A41%3A22Z&se=2026-11-05T04%3A41%3A22Z&sr=c&sp=r&sig=9CxzzKP1%2Far7utKALAKNHIZJiAJHny3SAwRzydDCKiI%3D)

1. Link to the most recent version of the agent's guide
2. [**About Your Adapter**](https://documentation.five9.com/bundle/zendeskagents/page/crm-agents/Zendesk/softphone/workspace/requesting-assistance/about-your-adapter.htm)
3. [**Testing Your Softphone**](https://documentation.five9.com/bundle/zendeskagents/page/crm-agents/Zendesk/softphone/workspace/requesting-assistance/testing-your-smartphone.htm)
4. [**Obtaining Application Logs**](https://documentation.five9.com/bundle/zendeskagents/page/crm-agents/Zendesk/softphone/workspace/requesting-assistance/obtaining-application-logs.htm)
5. [**Reporting Problems**](https://documentation.five9.com/bundle/zendeskagents/page/crm-agents/Zendesk/softphone/workspace/requesting-assistance/reporting-problems.htm)
6. [**Requesting Help from a Supervisor or Administrator**](https://documentation.five9.com/bundle/zendeskagents/page/crm-agents/Zendesk/softphone/instant-messages/requesting-help-from-a-supervisor.htm)