---
title: "How to Add a User"
slug: "how-to-add-a-user"
tags: ["calltower", "public"]
updated: 2026-07-27T12:52:36Z
published: 2026-07-27T12:52:36Z
canonical: "learn.calltower.com/how-to-add-a-user"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Add a User

To add or edit users, click the Add/Edit button under the “Manage users and groups for call answering” heading on the Call Queue Settings page.

![A screenshot of a computer AI-generated content may be incorrect.](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/img_a0534505ec.png?sv=2026-02-06&spr=https&st=2026-11-04T21%3A36%3A51Z&se=2026-11-04T22%3A36%3A51Z&sr=c&sp=r&sig=vyQEreazvKzmg4xEYHQuDllf%2FMpj%2FmR%2B2rRiQ3UZ2mU%3D)

Add a user by typing their name into the “Add a user or group” box. Delete a user by clicking on the trash icon.

![A screenshot of a computer AI-generated content may be incorrect.](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/img_26c2236a8b.png?sv=2026-02-06&spr=https&st=2026-11-04T21%3A36%3A51Z&se=2026-11-04T22%3A36%3A51Z&sr=c&sp=r&sig=vyQEreazvKzmg4xEYHQuDllf%2FMpj%2FmR%2B2rRiQ3UZ2mU%3D)

**When serial routing is used,** incoming calls will ring users in the order they are listed below. To change a user’s place in the list, click on the symbol to the left of the user’s avatar and drag them to rearrange.